Sr Account Manager
Job Location:
Hoofddorp - Netherlands
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Your job
At Get-e were growing fast. Airlines assistance companies and travel partners around the world use our platform to manage ground transport and hotel bookings in 110 countries. Now were ready to level up our client service: making it more structured more data-driven and more client-first.
Thats where you come in.
This isnt a keep the lights on kind of role. As Sr AccountManager youll be trusted to shape how we deliver service across our global accounts. Youll lead a growing team take full ownership of our feedback and escalation processes and work cross-functionally to fix issues at the root. Youll also be the face of service in client meetings: joining QBRs supporting onboarding and launching new ideas that improve client experience.
This is a role where youll see your results come to life. Youll have the freedom to test improve and build your own projects whether thats launching a client health score streamlining our internal tools or redesigning team workflows. Its a chance to leave a real footprint and grow a function not just maintain it.
Your profile
- Lead and develop a small but growing team of Client Care specialists setting clear ownership KPIs and accountability
- Own Zendesk and all client feedback channels ensuring fast structured and professional complaint handling
- Personally manage high-impact or sensitive escalations particularly for strategic accounts
- Act as the operational owner for key accounts building strong relationships with client stakeholders
- Lead service performance discussions during QBRs and proactively manage client health
- Monitor escalation trends and client health indicators identifying risks early and initiating mitigation actions
- Translate recurring issues into structural improvements that enhance service quality and client satisfaction
- Build dashboards and track key trends (Power BI / Zendesk) to drive data-driven decision-making
- Support smooth onboarding of new clients and ensure service setup meets expectations
- Launch scalable tools such as a client health score and trigger-based alerts to move from reactive support to proactive client management.
You bring
- 5 years of experience in client service account management or airline ops
- Proven track record of leading a teamyouve done this before and you enjoy it
- Strong written and spoken English (additional languages are a bonus)
- Hands-on experience with Zendesk or similar platforms
- Comfortable working with Excel and Power BI
- A structured mindsetyou like building processes but you keep things practical
- Youre confident in front of clients calm in escalations and proactive about improvement
- Bonus: background in aviation assistance or travel tech
Why us
- NS Business Card: Weve got your commuting costs covered. Prefer driving Well handle your travel expenses.
- Experience Our Service: Wondering why our clients rave about our cab service You can use it twice a year yourself.
- Healthy Lifestyle: Need a snack Grab some fresh fruit from the canteen. We have meal discount options for our employees as well.
- Holiday Allowance: We provide 8% holiday allowance so you can enjoy your time off.
- Vacation Days: Relax and recharge with 25 days of vacation each year.
- Remote Work: Hybrid working model (2 days from home) with the possibility of working 2 weeks from abroad.
- Pension Contribution: We contribute 2.5% toward your pension to support your future.
Sounds like a good fit Apply now and show us how youd lead this role and take client service to the next level at Get-e.
About us
Get-e is a fast-growing B2B travel tech company based in Amsterdam building a fully managed 24/7 platform that powers airport transfers and A-to-B travel worldwide. Through a strong network of local partners our service operates in 110 countries across 900 airports and destinations.
We are an international team with 30 nationalities working together in a dynamic fast-paced environment where ideas move quickly and ownership is real.
We work with some of the biggest names in travel including 70 airlines and leading global brands and we are continuing to scale quickly. Recently we expanded into hotel accommodation for airline crew opening up an exciting new growth chapter.
At Get-e you will be working at the intersection of travel technology and global operations across three key areas:
- Airlines: Delivering end-to-end solutions for crew transport and accommodation from sourcing partners to automating complex operations all supported by our 24/7 Global Operations Centre in Amsterdam.
- Assistance Companies: Enabling critical travel logistics supporting the safe repatriation of travelers and movement of medical professionals.
- Travel Partnerships: Powering transfer solutions behind major global brands like Amadeus Visa and Mastercard.
If you enjoy solving complex challenges working in a fast-scaling environment and building products used around the world you will fit right in.
Required Experience:
Manager
About Company
Our mission is to make every contact an excellent experience. W elcome to Get-e, where we’re not just building a company; we’re revolutionizing the way the world connects. As a fast-growing travel-tech scale-up, we’ve got the drive, the backing, and the global reach to make things hap ... View more
