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Service Delivery Manager
Job Location:
Job Location:
Rijswijk - Netherlands
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
8 July 2026 (30+ days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are a global community of highly talented individuals working together to create a safer future driven by our mission to make society more secure. Together we make this mission possible.
We are looking to strengthen our team with new Service Delivery Managers (SDMs). Do you have a passion for serving customers and helping them use our services to improve their cybersecurity If so join our SDM team and help manage our growing client base alongside your 10 future colleagues.
We are hiring for multiple positions welcoming candidates with a few years of relevant work experience as well as those with extensive experience.
The Opportunity
In this role youll be responsible for managing a set of customers. Youll serve as their primary point of contact holding regular meetings to discuss the quality of our services and explore opportunities to further assist them. Your ultimate goal will be to improve customer satisfaction and increase the value of the contracts we hold with them.
The Team and Our Services
The Opportunity
In this role youll be responsible for managing a set of customers. Youll serve as their primary point of contact holding regular meetings to discuss the quality of our services and explore opportunities to further assist them. Your ultimate goal will be to improve customer satisfaction and increase the value of the contracts we hold with them.
The Team and Our Services
The SDM team is part of the Managed Services department at Fox-IT which is a division of NCC Group. Our managed services portfolio includes cybersecurity products and services such as network and log monitoring forensic analysis incident response and threat intelligence. The SDM team ensures clients receive these services reliably consistently and professionally.
At the heart of our offering is the Security Operations Center (SOC) which monitors and quickly reports on incidents enabling clients to respond effectively to the increasing number of cyberattacks and incidents. Most of our clients are in the Netherlands but some may be international. We serve organizations across various sectors helping them proactively address their cybersecurity challenges.
Key Responsibilities
- Building and maintaining productive relationships with your assigned clients.
- Increasing the value of the contracts you manage always with the aim of enhancing clients cybersecurity.
- Conducting various formal and ad-hoc client meetings such as (onsite) service reviews addressing service-related inquiries and managing escalations.
- Collaborating closely with the account management team.
- Ensuring all delivered services consistently align with contracted SLAs.
- Analysing service usage and perceived service value.
- Taking responsibility for your clients satisfaction.
Skills Knowledge & Expertise
You have a natural talent for maintaining relationships and enjoy a varied agenda. You are also commercially savvy identifying opportunities for our sales team to help clients improve their security.
In addition you have:
- A Bachelors or Masters degree.
- An affinity for or knowledge of IT and cybersecurity.
- A clear vision of client relationship management.
- (Possibly) an ITIL Foundation certification.
- Experience in a role involving direct customer interaction.
- No issues with undergoing thorough screenings/background checks due to the nature of Fox-ITs work and clients.
- A willingness to travel to clients as needed.
- Comfortable and confident communication skills in both Dutch and English written and spoken.
Job Benefits
An open organization where everyone has a voice to propose innovative solutions with minimal barriers to communication and collaboration and a culture of mutual respect.
Additionally we provide:
- A competitive salary that reflects your experience and potential.
- Flexible working hours allowing for occasional later starts or remote work.
- A balanced approach to working from home and the office.
- Generous leave policies to support key life events.
- A lease allowance so you can use your car to visit clients.
- A favorable pension scheme 26 vacation days and 8% holiday pay.
- A company car depending on your role.
- Extensive development opportunities such as TechTalks Crypto Colloquia events and our in-house Fox Academy.
- A laptop and business phoneor a reimbursement of up to 25 if you use your own phone.
- A home internet allowance of up to 40.
- A performance bonus and profit-sharing to recognize your contributions.
Required Experience:
Manager
