Senior Partner Talent & Success Specialist

The Senior Specialist owns partner success and practice building outcomes for 8-10 focus partners (best estimate 60% of role) serving as their primary ServiceNow point of contact for practice development and partner escalations. This role is accountable for Partner Success Review completion within assigned GTM motion (best estimate 25% of role) guides partners through PLA validation and specialization achievement coordinates with Major Area leads on strategy alignment (best estimate 15% of role) and designs practice building plans that align partner capabilities to GTM/RTM priorities and customer success outcomes. 

What You Get to Do in This Role 

• Own the strategic practice building plan for 8-10 designated focus partners driving improvements in deployment quality customer satisfaction and delivery capacity 
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• Conduct quarterly Partner Talent & Success Reviews evaluating practice health across capacity quality adoption and business growth metrics; accountable for PSR completion within assigned GTM motion and focus partner portfolio 

• Guide partners through PLA validation milestones PSR requirements and specialization achievement or renewal 

• Translate partner business plans into practice building roadmaps covering sales enablement pre-sales capability and delivery excellence 

• Serve as single point of contact for focus partners on EMEA GTM and RTM alignment ensuring practice readiness for priority solution areas and Major Area GTM priorities 

• Design custom practice development initiatives addressing partner-specific gaps in AI capacity CRM delivery or Pro Plus certification coverage 

• Manage the partner success lifecycle from preparation and discovery through strategy formulation implementation monitoring and continuous improvement 

• Drive partner practice outcomes including deployment registration growth CSAT improvement and CLAC optimization 

• Support partners in building sales delivery and customer success excellence through targeted enablement 

• Mentor IC1 and IC2 team members on partner success methodologies and practice building best practices 

• Provide recommendations to Shared Services on one-to-many enablement activities based on regional partner practice needs 

• Manage partner escalations and maintain governance cadence with partner leadership Major Area leads and ServiceNow stakeholders; coordinate with assigned Major Area to ensure partner activities align with regional strategy 

Knowledge & Expertise 

Fully competent in partner success management and practice building methodologies. Deep understanding of the multi-phase partner talent & success lifecycle from preparation through strategy iteration. Expert in using 360 Dashboard and PLA Heatmap dashboard etc. for practice capability assessment and formulating plans to drive ecosystem quality. Strong grasp of how partner practice excellence drives ServiceNow customer success and revenue growth. 

Decision Making & Impact 

Independently designs practice building strategies within EMEA frameworks. Makes judgment calls on partner enablement priorities practice intervention approaches and escalation handling. Recommends adjustments to partner engagement categories based on practice performance and growth commitment. 

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

• 5 years in partner success practice development customer success or channel enablement; or Masters degree with 3 years 

• Experience with Practice Level Agreements specialization requirements and partner validation processes 

• Strong stakeholder management skills across partner organizations and internal ServiceNow teams 

• Deep knowledge of practice building methodologies across sales pre-sales and delivery functions 

• Experience managing strategic partner relationships focused on practice development outcomes 

• Proven track record building partner practices with measurable improvements in deployment quality and customer satisfaction 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time