Senior Account Manager

Own and grow our most important airlinepartnerships.

At Get-e were growing fast. Airlines assistance companies andtravel partners around the world use our platform to manage ground transportand hotel bookings in 110 countries. Our business development team keepslanding new airline logos. Now we need someone who makes those partnershipsbigger and keeps them for the long run.

Thats where you come in.

This isnt a keep the lights on kind of role. As Account Directoryou own a portfolio of key airline accounts with clear retention and growthtargets. You are the face of Get-e for your clients: you lead the QBRs youknow the people from ground operations up to procurement and senior leadershipand you find the next opportunity within each account.

This is a role where youll see your results come to life. You decidehow Get-e shows up for the airlines that matter most to us shape your ownaccount plans and open up new routes and services within your accounts. Its achance to leave a real footprint.

What youll do

• Own a portfolio of key airline accounts and be responsible for retention and net revenue growth
• Build and execute an account plan per client with clear expansion opportunities and risk actions
• Identify and close expansion: new stations and routes additional services (crew transport hotel booking deadhead travel) renewals and renegotiations
• Build relationships at every level within each airline from ground operations and crew planning to procurement and senior leadership
• Travel regularly to meet your clients where they are
• Lead QBRs end to end: service performance roadmap and commercial development
• Monitor client health and escalation trends spot churn risk and growth signals early and act on them
• Act as first point of contact for airline escalations from our Amsterdam office supporting our teams and working with Client Care and Operations to fix issues at the root
• Depending on your experience: take ownership of Get-es broader account management strategy
• Ensure smooth onboarding of newly won airline clients working closely with the business development colleagues who landed them
• Make sure recurring client themes reach our product and service teams and lead to actual improvements

• 7 years in key account management client service or airline/aviation commercial roles
• A proven record of retaining and expanding enterprise or key accounts and you can show the numbers
• Experience negotiating contracts and renewals with procurement and senior stakeholders
• Youre confident in front of clients calm in escalations and proactive about improvement
• Comfort working with data (account performance service KPIs) to steer decisions
• Strong written and spoken English (additional languages are a bonus)
• A structured commercial mindset: you build account plans but you keep things practical
• Background in aviation assistance or travel tech is a strong plus

• NS Business Card: Weve got your commuting costs covered. Prefer driving Well handle your travel expenses.
• Experience Our Service: Wondering why our clients rave about our cab service You can use it twice a year yourself.
• Healthy Lifestyle: Need a snack Grab some fresh fruit from the canteen. We have meal discount options for our employees as well.
• Holiday Allowance: We provide 8% holiday allowance so you can enjoy your time off.
• Vacation Days: Relax and recharge with 25 days of vacation each year.
• Remote Work: Hybrid working model (2 days from home) with the possibility of working 2 weeks from abroad.
• Pension Contribution: We contribute 2.5% toward your pension to support your future.