IT Regional Support Engineer Deventer Office

Role Description
The regional IT engineer looks after all Trivium locations in his/her respective region.
The Regional IT engineer is the first point of IT contact for all local User questions both IT and OT related.
Primary tasks are to provide support assist users support business processes through IT and deliver IT services in accordance with company policies and guidelines.
The Regional IT engineer also works actively with central infrastructure application and security teams as needed. Next to the regional responsibilities the Regional IT Engineer will actively contribute to / advocate the Trivium Enterprise Architecture as well as Information security Principles.

Key Responsibilities
Responsible for providing first and second level support and continuous improvement of IT and OT services.
Provide general IT support and serve as a single point of contact for multiple locations and users.
Monitors and maintains computer systems.
Act as a key contributor to ensure successful deployment of onsite (IT) projects.
Troubleshoot problems and (as needed) coordinate/assist in remediation activities.
Act as IT contact for communication between the regional users/location and other IT functions.

Key Qualifications

Good understanding of IT infrastructure technologies and principles (examples network topologies/technologies Servers and applications) and Onsite setup.
Broad knowledge of supporting Microsoft and its interconnection products (Office 365 OneDrive Win10 Win11 Active Directory server 2012-2022 remote desktop terminal server virtualization).
Excellent knowledge in supporting hardware (laptops desktops mobile phone and printers).
Working knowledge of Active Directory and Entra-ID Broad knowledge of technical best practices to plan and deploy new solutions.

What We Offer
Start-up mentality with over 100 years of experience.
A hands-on company where sustainability matters.
Global working environment.
Lean team with knowledgeable and supportive colleagues.
Room to be creative try new things and push the envelope.
Winning mentality

Education & Training:
Relevant degree and excellent educational record. Relevant domain certifications
Educational background and experience in IT/OT Security and Solution Engineering in Enterprise environments
Strong Dutch / English verbal and written presentation skills
Strong skills in stakeholder management influencing and Communication
Requirements management and development
A valid drivers license and ability to travel to all sites within the region when required

Experience:
3 years of relevant industry experience with a focus in manufacturing environments and systems is preferred.
Experience working in an IT ticketing system such as Fresh Service or ServiceNow is preferred.
Ability to work in a collaborative global team.
Natural problem solver with the ability to prioritize tasks under pressure.