Support Engineer Tier 2
Job Location:
Guadalajara - Mexico
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job Description: CyberArk Privilege Cloud (PCloud) Engineer (L2)
Role Overview:
The PCloud Technical Support Engineer (L2) is responsible for ensuring the security and availability of the Privilege Cloud (PAM-as-a-Service) environment. This role focuses on the infrastructure supporting the Vault management of sessions and web access portals.
Duties and Responsibilities:
- Perform deep-dive troubleshooting on Privilege Cloud components: Web Portal Password Manager and Session Manager.
- Analyze Cloud and Component logs to resolve complex integration connectivity and session recording issues.
- Manage and rotate privileged credentials across Windows Linux and Database platforms.
- Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows.
- Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments.
Core Technical Requirements:
- Must-Have: 3 years of experience in Systems Administration or L2 Technical Support (Enterprise level).
- Infrastructure: Solid experience with Windows Server (2016/2019/2022) and Windows Clustering / Network Load Balancing (NLB) Administration.
- OS Diversity: Experience working with Linux or Unix Operating Systems (Command line proficiency).
- Networking: Proficiency in TCP/IP DNS and Firewall configurations to ensure SaaS-to-On-Prem connectivity. Packet analysis.
- Education: Computer Science education and/or relevant technical certifications (Microsoft Security etc.).
- Analysis: Ability to perform root-cause analysis using Event Viewer PowerShell and system logs.
- English Level: C1
Required Experience:
IC
About Company
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