Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys were transforming how organizations connect with their customers through AI-powered experience orchestration.

As a Solution Consultant you will play a critical role in helping customers reimagine their customer experience strategies by combining cloud AI and CX technologies. You will partner closely with Sales and clients to design innovative scalable solutions that deliver real business outcomes.

This is a high-impact customer-facing role blending consulting storytelling and solution design.

• Partner with Sales and customers across Mexico to design AI-driven CX strategies and solutions
• Lead discovery conversations focused on business outcomes customer journeys and experience opportunities
• Position Genesys Cloud as a comprehensive experience orchestration platform
• Deliver engaging demos and presentations tailored to technical and business audiences
• Design scalable architectures including CCaaS AI capabilities APIs and integrations
• Identify and articulate AI use cases across the customer journey (self-service agent assist personalization analytics)
• Build business cases tied to ROI efficiency and customer experience improvements
• Support RFx processes with strong technical and strategic input
• Collaborate with partners to drive innovation and adoption
• Act as a trusted advisor throughout the sales cycle

We know great candidates dont always meet every requirement. If your experience is close we encourage you to apply.

• Experience in pre-sales solution consulting or solution architecture
• Understanding of Customer Experience (CX) CCaaS or customer journey orchestration
• Exposure to AI in CX (e.g. bots agent assist analytics or GenAI)
• Knowledge of cloud technologies APIs and integrations
• Ability to connect technology with business value and outcomes
• Experience engaging with enterprise customers or senior stakeholders
• Strong communication storytelling and collaboration skills
• English proficiency (intermediate to advanced preferred)
• Experience in Mexican market or with diverse client segments is a plus

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.