Renewable Energy Engineer

Digital and Data Solutions a DNV company is at the heart of the global energy transformation. We use data-driven digital solutions to optimise the performance of renewable energy installations around the world. Our work contributes to a more diverse more sustainable global energy mix.

Are you passionate about providing technical support to customers and turning their challenges into success stories Can you envision yourself as the go-to expert for clients ensuring their satisfaction at every step Then embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Service Engineer. Together we can drive a greener tomorrow!

What to expect

As a Customer Service Engineer you will act as the primary contact for our customers providing technical support on our cloud solutions designed to monitor renewable energy assets.

The position will have a hybrid scheduled in our DNV office in Mexico City Mexico.

What Youll Do

• Managing and prioritizing customer requests related to networking dataloggers field devices and communication issues providing support via email phone and the ticketing system (Zendesk)
• Providing technical assistance for GreenPowerMonitors SCADA solutions including diagnosis and troubleshooting of hardware networking and communication problems in PV BESS and hybrid energy systems
• Supporting the configuration commissioning and operation of GPMs Power Plant Controller (PPC) and onsite SCADA installations.
• Implementing project modifications based on customer requirements such as control logic updates hardware adjustments PPC migrations and configuration changes
• Creating and updating electrical diagrams and singleline drawings (AutoCAD) for plant layouts network designs and device integrations.
• Managing internal documentation and contributing to technical guides procedures and knowledgebase materials
• Assisting customers and field teams remotely during installation and commissioning activities including network design equipment selection system setup and testing
• Identifying issues and proposing improvements to support Quality processes and enhance internal workflows and tools
  

• Vacation bonuses pay

• Group health insurance plan

• Group retirement plan with company match

• Education reimbursement program

• Company-provided life insurance plan

• Food Vouchers

• Flexible work schedule with hybrid opportunities

**Benefits may vary based on position tenure location and employee election

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications merit or business need without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. DNV is committed to ensuring equal employment opportunity including providing reasonable accommodations to individuals with a applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (). Information received relating to accommodations will be addressed confidentially.

What Is Required

• To thrive and succeed we expect you to have:
  • Bachelors degree in a technical field such as Electrical Engineering Electronics Industrial Engineering Telecommunications Computer Engineering or related field
  • 3 years of experience in a customerfacing technical role (Helpdesk Technical Support Customer Success Customer Service) or hands-on experience providing technical assistance for industrial/energy systems
  • A proven track record of managing customer relationships and handling technical requests through ticketing tools (e.g. Zendesk JIRA ServiceNow)
  • Experience supporting SCADA industrial automation or remote monitoring systems preferably within the energy sector.
  • Solid understanding of networking fundamentals (TCP/IP routing switching VPNs) and experience in troubleshooting communication issues
  • Experience diagnosing hardware and communication interfaces (Ethernet RS485 converters gateways)
  • Familiarity with industrial communication protocols such as Modbus (RTU/TCP) IEC104 OPC or similar
  • Strong written and verbal English communication skills
  • We conduct pre-employment background screening

**Resumes should be submitted in English to be considered**

What is preferred:

• And if youve got these in your back pocket consider it a bonus:
  • Knowledge in renewable energy (Solar Wind and/or Storage)
  • Proven experience working on communication networks and dataloggers
  • Industrial communication protocols (Modbus IEC104 OPC DNP3)
  • Knowledge of Linux operating system
  • Knowledge and experience working with Power Plant Controller (PPC) in solar plants

As a candidate you excel as a team player collaborating seamlessly with cross-functional teams. You are proactive and have a self-learning mindset. Your strong organizational and planning skills enable you to prioritize tasks effectively. Additionally your exceptional customer-facing abilities include effective communication active listening empathy and the capacity to troubleshoot and resolve issues promptly and professionally.

*Immigration-related employment benefits for example visa sponsorship are not available for this position*