Voice Engineer Contact centers & QA Testing

Voice Engineer Contact Center VoIP SIP U.S. Dialing QA Testing

Location: Remote within Mexico or LATAM

Type: Full Time / Contractor

Compensation: $55000 MXN per month

We are seeking an experienced Voice Engineer to support enterprise voice and contact center environments. The ideal candidate will have experience with VoIP SIP Contact Center technologies U.S. dialing plans and Voice QA Testing. Experience with E911 is a strong plus.

In this role you will troubleshoot voice infrastructure support telephony deployments validate call quality optimize routing and ensure reliable communications across enterprise environments.

Required Skills:

• Contact Center Technologies
• VoIP & SIP
• U.S. Dialing Plans
• Voice QA Testing
• Voice Troubleshooting
• TCP/IP Networking

Preferred Skills:

• E911
• Cisco Collaboration
• Genesys Cloud
• Microsoft Teams Voice
• Avaya
• Amazon Connect

If youre passionate about delivering reliable enterprise communications and enjoy solving complex voice infrastructure challenges wed love to hear from you.