Customer Support Team Lead Jobs in Zapopan

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...

At Rapido Solutions Group we connect fast-growing U.S. companies with top global talent.From Guadalajara and León we create career opportunities that bridge Mexico and the U.S. logistics industry.We value diversity joy and passion fostering a dynamic workplace where people grow both personally and p...

Ready to shape the future of workAt Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global...

DescriptionAdvanced support engineer for CSS(Database and cloud technologies)Job descriptionOracle customer success services provides the customer with a highly personalized advanced level premium support and services on all of Oracle products and technologies for our customers.The role of an advanc...