Operations Specialist Team Lead

Location:Guadalajara
Schedule: Monday to Friday 09:00-18:00
Salary: $20000 MXN / month

Additional Benefits:

• $1000 MXN grocery vouchers

• $500 MXN punctuality bonus

English Level:B2 Intermediate

Carrier Operations Representatives work in conjunction with Carrier Sales Representatives to prioritize and service customers and carriers in a timely and efficient manner. This role supports day to day operations including track and trace load bookings customer interaction and spot quoting for key accounts.

• Accurately update and document shipment statuses in internal systems while properly communicating any escalations.
  Perform track and trace (TT) functions ensuring on-time performance and resolving any in-transit issues.
  Manage load bookings ensuring all shipment details are confirmed accurate and properly executed.
  Contact carriers to obtain time-sensitive updates and ensure all information is recorded correctly.
  Monitor team communication channels and respond to both internal requests and external carrier inquiries.
  Provide timely customer interaction and support ensuring a high level of service for assigned accounts.
  Assist with spot quoting when needed based on customer requirements and market conditions.
  Proactively communicate issues to the appropriate stakeholders to ensure quick and effective resolution.
  Maintain clear and consistent communication with internal teams and external partners.
  Demonstrate a strong willingness to learn and grow within the transportation and logistics industry.
  Contribute to a positive team environment through a strong work ethic and collaborative mindset.

• Strong team oriented mindset with the ability to collaborate across departments.
  At least 1 year in a similar position

• Excellent multitasking skills and comfort working with various technology platforms and systems.
  Proficiency in Microsoft Office applications including Word Excel and Outlook.
  Ability to quickly learn and adapt to internal systems and tools.
  Interest in or knowledge of freight market trends including seasonality geography and carrier types.
  Strong sense of urgency while maintaining attention to detail and accuracy.
  Excellent verbal and written communication skills.
  Proven ability to build and maintain productive internal and external relationships.
  Ability to perform well under pressure while maintaining professionalism and integrity.
  Confidence in communicating with carriers and resolving issues effectively.
  Experience or exposure to track and trace load booking customer service and quoting processes is preferred.
  Fluent in English with strong attention to detail.