Workforce Administration Associate

In this role youll play a key part in human resources operations working alongside a dynamic team that values innovation collaboration and continuous growth.

Your key responsibilities will include:

• Manage Tier 1 tickets and higher-level process-driven queries and elevations from WFA Assistance regarding Employee Life Cycle Time & Pay as well as respond to day-to-day HR-related inquiries using ServiceNow and Workday to provide prompt and effective responses.

• Support Workforce Administration activities such as Hiring Onboarding Offboarding Job Changes (Promotions Personal Data Changes etc.) Time & Absence management and Payroll processes such as pay queries time input and approval time off and absence requests.

• Subject Matter Expert collaborative with end-to-end process participants on at least one process area.

• Escalate complex issue to Workforce Administration Analyst Payroll Support Tier 2 or Team Lead

• Provide training or buddying support to more recent hires to resolve straightforward HR inquiries and issues based on predefined guidelines and knowledge articles.

• Provide feedback on process improvements and contribute to the continuous enhancement of Tier 1 services and supporting the implementation of solutions when necessary.

• Participate in and support HR-related projects systems and technologies. Present findings recommendations and project updates to key stakeholders.

• Ensure adherence to SLAs (Service Level Agreement) for response and resolution times while adhere to the quality framework standards.

• Maintain a high level of customer service and professionalism in all interactions. Demonstrate the confidence and knowledge to bring any queries to a satisfactory and timely resolution.

• Strong relationship management with Convatec colleagues and stakeholders in satisfactory resolution of inquiries and requests.

• Work closely with various stakeholders to gather input assess needs and ensure alignment across business units - Service Delivery Team (WFA Rewards & Benefits L&D Talent Acquisition) COE (Payroll HRIS @ PSX team HR population (People Partners HRBP PMO) IT provisioning and access team Finance T&E team Managers and Employees.

To be successful you will:

• Possess a Bachelors Degree in Human Resources Business Administration or a related field

• Proficiency in written and spoken English is required; other language skills (European Asian or Spanish) are advantageous

• Preferred experience with HR systems and customer service tools such as Workday Service Now SAP MS 365 and MS Teams

• Strong attention to detail and accuracy

• Effective stakeholder management and presenting skills

• Excellent organizational and time management abilities

• Strong communication and interpersonal skills

• Demonstrated prudence when handling confidential information

• Ability to work in a fast-paced workplace

At Convatec we believe in taking care of our people because theyre the heart of everything we do.As part of our team youll enjoy a range of benefits designed to support your wellbeing growth and success.

These include

• Flexible working arrangements

• Ongoing learning and development opportunities

• Competitive remuneration

• Access to health and wellbeing programs

At Convatec were pioneering trusted medical solutions to improve the lives we touch. If youre ready to make a real impact apply today and help us bring our Forever Caring promise to life.

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A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

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Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee

If you are an active employee at Convatec please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site - Find Jobs. Thank you!

About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions with leading positions in Advanced Wound Care Ostomy Care Continence Care and Infusion Care. With over 10000 colleagues we provide products and services in around 90 countries united by a promise to be forever caring. Our solutions provide a range of benefits from infection prevention treatment for hard to heal wounds at-risk skin and ulcerated tissue to supporting debilitating conditions improved patient outcomes and reduced care costs. Convatecs revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: .