Warehouse Supervisor

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Role Overview
Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity

Otis is growing and is looking for a Warehouse Supervisor for our Malaysian market. Your priority is to manage third-party logistics (3PL) warehouse operations ensuring inventory availability service excellence and compliance with operational standards and contractual KPIs.

This role serves as the primary liaison between the warehouse provider Supply Chain and Field/Service teams to ensure timely fulfilment of material requirements and effective resolution of operational issues.

Key Responsibilities

1. 3PL Warehouse Management

• Manage and oversee warehouse operations performed by the 3PL provider ensuring compliance with agreed service levels operational procedures inventory control requirements and contractual obligations.

• Conduct regular performance reviews monitor operational KPIs and drive corrective actions and continuous improvement initiatives to address service gaps and improve efficiency.

2. Service & Field Operations Support

• Act as the key interface between the warehouse provider and Field/Service teams to ensure timely fulfilment of material requests critical service orders and escalation management.

• Coordinate with internal stakeholders to resolve material shortages delivery issues and inventory-related challenges while maintaining high customer service levels.

3. Inventory Management & Control

• Monitor inventory availability replenishment requirements stock accuracy and inventory health to minimize stock-outs excess inventory (E&O) and service disruptions.

• Coordinate inventory audits cycle counts and discrepancy investigations with the 3PL provider to maintain inventory integrity and compliance.

4. Performance & KPI Management

• Track and report warehouse performance against established KPIs and SLAs including inventory accuracy order fulfilment on-time delivery and service performance.

• Analyze operational trends identify improvement opportunities and implement action plans to enhance warehouse service quality and operational effectiveness.

5. Stakeholder & Vendor Management

• Build strong working relationships with internal stakeholders including Service Field Operations Procurement Supply Chain and Finance teams to support business objectives.

• Manage 3PL providers through regular governance meetings performance reviews and escalation management to ensure contractual and operational expectations are achieved.

6. Continuous Improvement & Compliance

• Identify and implement process improvements to enhance inventory visibility operational efficiency and customer satisfaction.

• Ensure compliance with company policies audit requirements and inventory governance standards while supporting system enhancements and transformation initiatives.

Job Requirements

Education & Experience

• Minimum Diploma in Supply Chain Management Logistics Business Administration Engineering or a related discipline.

• Minimum 35 years of experience in warehouse operations logistics inventory management or supply chain functions with experience managing 3PL providers preferred.

• Experience supporting service parts spare parts or after-sales operations is an added advantage.

Technical Competencies

• Strong knowledge of warehouse operations inventory management logistics processes and performance management through KPIs and SLAs.

• Familiarity with ERP and Warehouse Management Systems (WMS) with proficiency in Microsoft Office applications particularly Excel and reporting tools.

Leadership & Soft Skills

• Strong stakeholder management communication negotiation and problem-solving skills with the ability to manage operational escalations effectively.

• Self-motivated customer-focused and capable of managing multiple priorities while working independently in a fast-paced environment.

• Strong analytical mindset with a focus on continuous improvement operational excellence and service delivery.

Whats In it For Me / Benefits

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

• We offer you remuneration in accordance with local financial standards / wage agreement

• We will train you intensively in the areas of technology processes & soft skills and you can exchange ideas with experienced colleagues at any time.

• You will receive modern and high-quality work clothes your own tools an iPhone. The health and safety of our employees is our top priority. We promote this through regular training about occupational health and safety as well as through an employee support program.

Apply today to build whats next!

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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