TS Senior Associate Systems Integration Specialist
Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow belong and thrive.
The Senior Associate Customer experience Technical Services (TS) Systems Integration Specialist is a developing subject matter expert responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
This role performs configurations actions installations and attends to break/fix events and works towards associate to professional level certification whilst at the same time developing business knowledge.
- Owns larger portions of an installation break/fix incidents at a low to medium level of complexity during project lifecycle.
- Takes responsibility for problem resolution and troubleshooting during project lifecycle.
- Escalates complex problems to the relevant third parties.
- Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover.
- Compiles and maintain project administration (Time Capture and feedback to stakeholders).
- Conducts elementary presentations within the customers organization.
- Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
- Performs any other related task as required.
Academic qualifications and certifications:
- Bachelors degree or equivalent in Information Technology or Computing or a related field.
- Additional certifications such as Genesys Avaya VOIP Integrations; Cisco VOIP Integrations
Cloud & Infrastructure
- Amazon Web Services (AWS) Hands-on experience with core services (Lambda S3 DynamoDB etc.).
- Infrastructure as Code (IaC) Expertise in CloudFormation and/or terraform.
- Linux/Unix Systems Solid understanding of system administration and shell scripting.
- SSL/TLS Implementation and troubleshooting of secure communications.
- Microsoft Azure Basic understanding of services and deployment models.
- Google Cloud Platform (GCP) Foundational experience with core services.
APIs & Integration
RESTful API Design development and consumption.
SOAP & XML Legacy system integration and data exchange.
Programming Languages & Frameworks
- Server-side scripting and microservices.
- JavaScript & jQuery Dynamic frontend development.
- Python
Good-to-Have Skills
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiterswhether in writing or by phonein order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @ email address. If you suspect any fraudulent activity please contact us.
Required Experience:
Senior IC
About Company
NTT drives innovation globally with human-centered technology, creating a connected future for people and communities.
