Training Manager

This role plays a critical part in strengthening the agency force by designing and delivering training strategies that develop advisers from recruitment through to leadership. By building capabilities improving productivity and driving adviser activation and retention the role directly supports business growth and the development of a high-performing agency distribution channel. The incumbent works closely with business leaders to identify performance gaps and implement targeted learning solutions that enhance sales effectiveness and business outcomes. Through continuous learning initiatives leadership development and educational engagements the role contributes to creating a skilled productive and future-ready agency workforce.

Position Responsibilities:

1. Training Strategy & Execution

• Develop and execute annual agency training plans aligned with business objectives.

• Identify training needs through performance analysis agency feedback and business priorities.

• Design and execute learning journeys for new advisers aspiring leaders and experienced agency members.

• Work closely with stakeholders to identify performance gaps to design and implement effective plans to close it.

• Ensure training initiatives support recruitment activation productivity retention and leadership development goals.

2. New Advisers Development & Capability Building

• Facilitate foundational training on products sales processes systems compliance and customer engagement.

• Monitor the progress of new advisers and recommend training initiative to improve activation and retention.

• Engage with Regional and Branch Heads to ensure successful transition from recruitment to productivity.

• Design and facilitate leadership coaching mentoring and performance management programs.

3. Performance & Productivity Enhancement

• Analyze agency performance data activation retention productivity and training participation data to identify trends gaps and opportunities.

4. Training Delivery & Facilitation

• Facilitate classroom virtual blended learning programs and agency events.

• Engage internal and external subject matter experts to deliver specialized training.

• Ensure all training materials remain relevant up-to-date aligned with company standards and comply with regulatory and company requirements.

• Provide regular updates and reports on training activities participation and outcomes.

5. Education & Engagements

• Organize and coordinate market outlook talks investment seminars and industry knowledge-sharing sessions for agency members and clients.

• Manage end-to-end event planning including speaker engagement venue/logistics coordination event promotion participant registration and post-event follow-up.

• Produce and distribute learning materials event summaries key takeaways and presentation resources to support continuous learning.

• Monitor participant feedback and event outcomes to assess effectiveness and identify future learning opportunities.

• Ensure all event content complies with regulatory compliance and corporate communication requirements.

• Recommend training initiatives to improve productivity sales conversion agency building and quality business outcomes.

• Track and measure training effectiveness through pre- and post-training performance indicators assessments and feedback mechanisms.

• Leverage business intelligence tools (e.g. Power BI Excel) to create actionable reports and enhance management visibility into agency performance.

Required Qualifications:

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .