Traffic and Creative Operations Manager

Creative Traffic Operations

• Coordinate the day-to-day movement of creative work from intake through delivery across Creative Services Video Production and marketing applying agreed priorities workflow standards and realistic timelines.
• Maintain a single accurate view of work in progress including scope owners dependencies capacity delivery risks and key stakeholder expectations.
• Lead quarterly monthly and ongoing capacity planning by preparing demand workload and capacity views for review by the Senior Manager and relevant team leads.
• Maintain intake quality with the creative traffic operations team ensuring briefs are complete clear and appropriately scoped and support requestors with project setup timelines approvals handovers and workflow guidance.
• Identify bottlenecks resourcing risks and delivery changes early; escalate issues with practical options and coordinate agreed actions across concurrent projects campaigns and multi-market rollouts.
• Support the implementation of approved workflow tooling automation and process improvements while providing delivery coordination and stakeholder follow-up that reduce day-to-day friction for creative teams.

Budget Tracking and Contract Administration

• Maintain operational trackers for approved budgets committed spend actuals and forecasts across freelancers suppliers and external agencies.
• Prepare budget updates and flag variances risks and emerging requirements to the Senior Manager and relevant Finance stakeholders; budget ownership and financial accountability remain with the Senior Manager.
• Coordinate purchase orders statements of work renewals milestones and other contract documentation in partnership with Procurement Legal Finance and relevant stakeholders.
• Provide administrative and tracking support for contract management without owning commercial negotiation supplier selection or final contractual decisions.

Reporting and Operational Visibility

• Maintain accurate workflow workload capacity delivery and budget tracking information for operational reviews and decision-making.
• Prepare regular reporting inputs dashboards and summaries for the Senior Manager and relevant stakeholders highlighting risks trends dependencies and actions.
• Support established governance rhythms by coordinating agendas updates actions and follow-up from operational meetings.
• Provide reliable data and practical observations to support the Senior Managers agency reporting planning and performance discussions.

Success Measures

Success in this role will be measured by:

• Efficient and consistent movement of work through the in-house agency from intake through to delivery.
• High visibility and accuracy of work in progress priorities timelines dependencies team capacity and delivery risks.
• Effective coordination of workload resource allocation and scheduling within agreed priorities and capacity plans.
• Reduction in workflow bottlenecks scheduling conflicts rework and avoidable delivery delays.
• High-quality briefing and smooth onboarding of work into the agency workflow.
• Accurate and timely budget tracking forecast inputs spend visibility and contract administration support.
• Reliable day-to-day coordination of approved freelancers suppliers and external agencies.
• Clear timely and actionable reporting inputs that support the Senior Managers planning governance and performance discussions.
• Positive stakeholder feedback regarding communication visibility coordination and delivery support.
• Effective operational coordination of major campaigns and large-scale multi-market delivery activity.

Qualifications :

• 5 years of experience in traffic management workflow coordination creative operations production operations or resource management.
• Strong understanding of creative content and production workflows across design copy video campaigns and multi-market delivery.
• Demonstrated experience coordinating multiple concurrent projects deadlines and priorities in a fast-paced environment.
• Strong capability in workflow planning scheduling resource coordination and capacity tracking.
• Experience tracking operational budgets spend and forecasts and coordinating contract or purchase order administration.
• Experience coordinating freelancers suppliers or external agencies within established commercial and operational frameworks.
• Strong stakeholder management and communication skills with the ability to create clarity across marketing creative production and external partner groups.
• Experience preparing operational reporting dashboards status updates or performance insights.
• Excellent organisational skills attention to detail and the ability to maintain calm and clarity while navigating changing priorities.
• Strong problem-solving skills with the ability to identify risks early escalate appropriately and support practical solutions.
• An interest in using technology and AI to improve how teams work with some experience using workflow or reporting tools such as Excel or similar platforms is a plus.

Remote Work :

No

Employment Type :

Full-time