Tier I Support Analyst

We deliver the best GIS solutions in the world with the brightest minds on the map.

What are the issues that matter most to you Climate change national security disaster response

At Esri Malaysia youll work with people at the forefront of these issues connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future.

We turn problems into opportunities and that takes two things:

• The most powerful GIS technology and solutions.
• Driven talented and passionately curious people.

Here we connect them and thats how we achieve incredible things for communities economies and for your career.

Please note this is a 24-month contract which will include night shifts. This is an entry/junior level position.

You must hold Malaysian citizenship to be considered.

Join Esri Malaysia and become part of a team that empowers organizations through the worlds leading GIS technology. As a Technical Support Analyst you will play a key role in delivering exceptional customer experiences by helping users maximize the value of the ArcGIS platform.

• Deliver outstanding technical support through phone email and chat channels ensuring timely and effective resolution of customer issues.
• Troubleshoot and resolve technical challenges across ArcGIS Pro ArcGIS Enterprise ArcGIS Online ArcGIS Desktop and enterprise geodatabases.
• Diagnose complex system installation configuration and performance-related issues using Esri and related technologies.
• Maintain accurate and comprehensive case documentation within the CRM system.
• Contribute to the development of knowledge articles technical documentation and best practices for customers and internal teams.
• Collaborate with product and development teams by identifying trends reporting defects and recommending product enhancements.
• Thrive in a dynamic customer-centric environment while supporting evolving business and customer needs.
• Continuously expand technical expertise across the ArcGIS ecosystem and related technologies.

You are a customer-focused problem solver who enjoys tackling technical challenges learning new technologies and helping customers succeed. You combine strong GIS knowledge with excellent communication skills and a passion for delivering exceptional service.

• Bachelors Degree in GIS Geography Geoinformatics Geomatics Environmental Science Geoscience Remote Sensing Computer Science Information Technology Management Information Systems or a related discipline. A masters degree is an advantage.
• Strong understanding of GIS concepts principles and real-world applications.
• Experience or familiarity with ArcGIS solutions including deployment configuration administration and troubleshooting of ArcGIS Enterprise technologies.
• Excellent analytical troubleshooting and problem-solving abilities.
• Strong verbal and written communication skills in English with the ability to explain technical concepts clearly to diverse audiences.
• Basic understanding of systems administration and troubleshooting across different operating systems.
• Ability to manage priorities effectively and perform well in a fast-paced environment.
• Strong learning agility with the ability to quickly acquire new technical knowledge and adapt to changing technologies.
• A collaborative mindset positive attitude and commitment to delivering exceptional customer service.
• Alignment with Esri Malaysias core values and culture of innovation teamwork and customer success.

Discover how our values shape our impact your journey begins withone click here

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