Technical Support Executive

Job Overview:

Join a leading automotive technology company that is transforming the car-buying experience through transparency convenience quality vehicles and customer-focused service.

We are looking for a Technical Support Executive to provide technical troubleshooting and support for automotive operations. You will handle complex technical cases work closely with support teams and internal departments and ensure issues are resolved efficiently while maintaining a high level of service.

Office Location: Bandar Bukit Raja 41050 Klang Selangor.

What Will You Do:

• Follow established Technical Support processes and procedures.
• Handle technical cases requiring in-depth troubleshooting and resolution.
• Work closely with the Primary Technical Support team to identify issues and provide effective solutions.
• Manage incoming calls and technical support requests from internal and external stakeholders.
• Provide technical guidance and support to outlets and frontline teams.
• Communicate and share technical knowledge with L2 Engineers and Primary Support teams.
• Investigate technical issues and identify the root cause of quality problems.
• Liaise with relevant departments to support operational requirements and improve service levels.
• Prepare and submit daily weekly and monthly reports to the Technical Support Manager.
• Conduct site visits when required to troubleshoot and resolve technical issues.
• Perform other technical and operational duties assigned by management.

What Makes You a Good Fit:

• Good knowledge and understanding of the automotive industry.
• Ability to quickly identify troubleshoot and resolve technical problems.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Good reading computer and basic mathematics skills.
• Able to learn and adapt to new automotive technologies repair methods service procedures and technical specifications.
• Proficient in Microsoft Word Excel and PowerPoint.
• Experience using an Applicant Tracking System (ATS) or similar systems is an added advantage.
• Able to work independently while collaborating effectively with technical and cross-functional teams.
• Willing to travel or conduct site visits when required.

What We Offer:

• Opportunity to build your career within the automotive industry.
• Exposure to technical troubleshooting automotive operations and new technologies.
• Collaborative and fast-paced working environment.
• Opportunities for learning and professional development.