Technical Specialist, Malaysia

Position Overview

We are seeking a hands-on and technically strongTechnical Specialist Malaysiato support troubleshooting system integration product evaluation and customer engagement for entrance and access control solutions. This role combines on-site technical support system commissioning training proof-of-concept (POC) deployment and product warranty assessment.

What you will do

Technical Troubleshooting & Support

Diagnosing and resolving issues related to:

• Access control systems (controllers readers software)

• Speed gates turnstiles and barriers

• Automatic sliding door systems (sensors motors controllers)

• Troubleshoot issues involving software databases and system connectivity

• Provide on-site and remote technical support to customers and partners

• Perform root cause analysis and recommend corrective actions

Installation Commissioning & Integration

• Support system installation testing and commissioning

• Integrate access control systems with entrance automation products

• Configure systems including database setup user access and system parameters

• Ensure systems operate according to specifications

POC Demonstration & Training

• Set up and manage POC systems including customized configurations to meet project requirements

• Support product demonstrations and technical presentations

• Conduct technical training for distributors partners and end-users including system software database basics and troubleshooting

• Develop training materials user guides and ensure effective knowledge transfer

Product Warranty Assessment & Quality Evaluation

• Evaluate returned or faulty products to determine warranty eligibility

• Identify root causes of failure (e.g. product defect vs. installation error misuse or external factors)

• Prepare clear technical reports to support warranty claims or rejection decisions

• Liaise with internal teams and principals/manufacturers on warranty cases

• Provide recommendations to reduce recurring issues (installation practices product improvements etc.)

Technical Documentation & Reporting

• Prepare service reports troubleshooting logs commissioning records and warranty reports

• Maintain documentation for system configurations including database-related settings

• Requirements

What we require

Education & Experience

• Degree or diploma in Electrical / Electronics / Mechatronics / Engineering or equivalent

• Minimum 35 years of relevant experience in:

1. Access control systems

2. Entrance automation (e.g. sliding doors turnstiles speed gates)

3. Field service or technical support

Technical Skills

• Strong hands-on troubleshooting skills (electrical & mechanical)

• Familiar with:

• Access control software and hardware

1. Sensors controllers and automation systems

2. Basic networking (IP addressing connectivity)

3. Basic knowledge of SQL Server and database management (e.g. backup/restore simple queries user management)

• Ability to read wiring diagrams and technical drawings

Soft Skills

• Strong analytical and problem-solving skills (especially root cause analysis)

• Good communication and report-writing skills (for training and warranty justification)

• Customer-oriented with the ability to manage on-site situations independently

• Able to make objective and firm decisions on warranty claims

Working Conditions

• Frequent site visits and travel required

• May require after-hours support for urgent technical issues

What we prefer

• Experience with integrated security systems (CCTV alarm systems)

• Experience handling warranty claims or product quality assessment

• Experience conducting structured technical training

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions we enable seamless movement in secure safe and sustainable spaces.

With over 16000 employees worldwide we are a global leader in access solutions across industries including healthcare aviation education hospitality and more. We focus on innovation collaboration and creating real impact for our customers and communities.

At dormakaba youre encouraged to take initiative grow your skills and build your career alongside a global team shaping the future of access.