Technical Consultant and Care Manager

What to expect:

• Get exposed to Swifts technical solutions and increasingly deliver and implement such solutions and related consulting to our customers
• Deliver technical and operational training on Swifts products and solutions to our customers
• Increasingly partakes in projects of varying complexities (small to medium size) ensuring effectiveness in meeting customers needs and delivering the projects expected outcomes while maintaining effective communication and managing expectations in order to guarantee customer satisfaction
• Manage project risks (security resources budget quality) and escalating issues to management when appropriate
• Assist the customer in their technical readiness or solution onboarding solving potential issues they face during projects when those fall within ones area of expertise and within the scope of the project thereby ensuring the success of the customer engagement
• Ensure Care services deliveries for assigned customers (update management operational checks etc.) considering Swifts operational roadmap and customers initiatives
• Participate in Continuous Improvement initiatives to enhance customer experience. Update knowledge management databases and document problem management procedures for both existing and new products/services as required.
  

What will make you successful:

• Professional background/education: bachelors degree or above in Computer Science or IT related fields or equivalent experience
• 2-7 years relevant experience within the area of technical support and/or operations preferably in banking and payments businesses.
• Languages: Fluent in English and any other language spoken across Asia Pacific is a plus.
• Interest or prior experience within the area of technical and system implementation or support and operations preferably in banking and payments businesses.
• Knowledge of SwiftNet Swifts interface products and Swifts messaging solutions
• Proven ability to contribute in a diverse multi-cultural multi-country team environment and the ability to work independently
• Ability to contribute in a team environment and deliver under pressure
• High attention to details strong analytical and problem-solving skills
• Technical skillsets on operating systems servers and networking
• Occasional travel may be required (up to 10-20% of the time)
• Occasional weekends and after business hours work can be expected on a need-to basis to support customer go-live activities
• Following additional skills are an asset:
  • Knowledge of Windows Server AIX or Linux
  • Good knowledge of TCP/IP networking technologies including routers VPN firewalls etc.
  • Knowledge in Public Cloud infrastructures such as Amazon Web Service Microsoft Azure and Google Cloud
  • Knowledge of Perl Java XML Bash JIRA
  • Experience with integration middleware and common messaging technologies
  • Knowledge in modern integration techniques and technologies especially Service Oriented Architectures application server and Web services

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals like you with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyones voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview please contact or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Dont meet every single requirement At Swift we are dedicated to building a workplace where people can bring their full selves and ideas to the team so if you are excited about this role we encourage you to apply even if you do not meet every single qualification.