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Team Manager, Service Operations
Job Location:
Job Location:
Subang Jaya - Malaysia
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
11 July 2026 (30+ days ago)
Posted:
Application Deadline:
8 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Responsibilities
- Lead a team of Field Service Engineers (FSE) & Workshop Operators in providing high quality services and fostering a collaborative and productive environment.
- Calculate the annual hourly rate and manage within the cost center budget for Field Service & Workshop.
- Plan analyze and optimize the utilization of Field Service and Workshop to ensure high productivity (positive coverage difference).
- Ensure compliance with EHS standards and regulations to maintain a safe working environment and promote safety attitude throughout the Field Service & Workshop team.
- Proactively seek feedback from customers post execution of jobs and regularly visit customers to improve quality of services provided.
- Responsible for updating the skills matrix as well as the continuous development and upskilling of Field Service Engineers & Workshop Operators.
- Support internal stakeholders and related departments with technical and Field Service operations knowledge.
- Promote continuous improvement initiatives in Field Service & Workshop operations.
- Drive back-office function transformation and integrate the quotation and order processing functions into GBS Service Operations.
Qualifications
- Bachelors degree in Engineering (Mechanical / Process / Industrial) Business Administration or similar.
- Minimum 8 years of experience in after sales service operations in manufacturing industries.
- At least 5 years of experience management of Field Service team. Experience as Field Service Engineer is of advantage.
- Proficiency in SAP field service management software and tools for scheduling reporting and resource allocation is a plus
- Regional experience of the Singapore Malaysia and Sri Lanka markets.
- Proficient in spoken and written English and Bahasa Melayu.
- Knowledge of Chinese is of advantage.
Required Experience:
Manager
About Company
Bühler in your life. Every day, billions of people come into contact with Bühler technologies to cover their basic needs for food and mobility, and more.
