Taiwanese Speaking Customer Advisor

Customer Success Specialist - Taiwanese Speaker

Location: Bayan Lepas / Georgetown Penang Malaysia

Work Arrangement: 1 Month WFH during visa processing followed by On-Site

Schedule: 5 Days/Week (2 Days Off) Rotational Shifts: MonFri (9:00 AM 10:00 PM) SatSun (9:00 AM 6:00 PM)Salary: RM 8500 RM 8900 (Includes Language Allowance)

Role Overview
As a Customer Success Specialist (CSS) you will serve as the primary brand ambassador for our clients online shopping platform. You will handle inbound customer inquiries resolve issues and ensure a seamless shopping experience via phone and email.

Key Responsibilities

• Support customers with online ordering inquiries and platform navigation via phone and email.
  
• Process payments and manage sensitive data securely while maintaining full data confidentiality.
  
• Address customer concerns professionally to protect brand reputation and customer loyalty.
  
• Identify and escalate high-priority issues through the correct channels promptly.
  
• Collaborate with team members to refine customer support processes and enhance service quality.
  
• Meet established key performance indicators (KPIs) and operational compliance standards.
  

Job Requirements

• Language Proficiency: Fluent in written and spoken Taiwanese to support end-users along with a minimum B2 English proficiency.
  
• Education: Bachelors Degree (required for Employment Pass visa processing).
  
• Work Experience: Minimum 6 months of customer support experience in any industry. Fresh graduates in English Mass Communication or related fields are welcome to apply. Basic customer service knowledge is required.
  
• Technical Skills: Minimum typing speed of 40 WPM with 90% accuracy; proficient in Microsoft Windows and MS Office.
  
• Key Attributes: Strong problem-solving abilities high emotional intelligence active listening skills and the capacity to handle challenging customer situations calmly in a fast-paced environment.
  
• Age Preference: Candidates under 45 years old are preferred.