Suspense Reporting Manager

Join a dynamic finance operations team where youll play a key role in managing reconciliation activities mitigating financial risks and ensuring the integrity of critical suspense accounts. Youll partner with stakeholders across Operations and Finance to drive process improvements enhance automation and strengthen controls. Beyond day-to-day operations youll also contribute to regional strategic initiatives that shape the future of finance processes across Asia.

Responsibilities:

• Prepare regular reconciliation matching rate and aging reports of suspense accounts owned by assigned business area. Ensure that commentaries are provided reflecting the review and results of investigation. 2) Monitor and report accounts at risk of exceeding materiality threshold and/or beyond clearing standards for assigned business unit. Coordinate with assigned account owner for follow up action.

• Identify possible adjustments needed as a result of analysis and reconciliation including write offs of unclaimed property (custodian).

• Meet all set deadlines by the Operations team and the financial reporting cycle for sign offs risk reporting write offs and any all reports or requirements set by the department.

• Responsible for the onboarding of new accounts into the suspense account management tool (Cadency).

• Partner with Operation and Finance Process & Modernization team to review/ add/ edit matching rules to increase auto-matching rate through Cadency.

• Ensuring that right practices are observed and followed such as separation of duties and suspense account management standards established by Asia Finance.

• Escalate appropriately to ensure risks and issues requiring immediate attention are managed and resolved.

• Lead touch point meetings if needed with the business operations and the leaders per business area.

• Responsible for maintaining process documents to capture the essence of the business and accounting model.

• Conduct peer-to-peer quality checks for journal entries and reports produced by team members if any.

• Special projects will arise from time to time require strong financial knowledge analytical and organizational skills with an innovative mindset. The role will participate in Asia regional priorities and strategic projects as assigned or other Adhoc activities as required by senior management pertaining to the introduction of new services products and processes.

Preferred Qualifications:

• University Business Degree and/or recognized accounting designation

• 5 years of progressive financial accounting experience

• Strong stakeholder management skills requiring persuasion and influencing relationship building and negotiation skill

• Excellent analytical and problem-solving capabilities

• Strong technical accounting skills

• Experience in Blackline Cadency or any Finance reconciliation system is an advantage

• Self-starter detail-oriented willingness to take ownership and accountability of processes

• Strong oral/written communication skills required to interact with senior officers and representatives from other Divisions and functional departments

• Highly organized with an ability to work in a fast-paced multi stakeholder environment and manage multiple priorities

• Understanding of Lawson or general finance systems / applications available in the market.

• Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must). Proficient in MS Office suite including Outlook Word Power Point and Project.
  

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .