Store Supervisor

• Assist the Cluster Lead in managing REFASH offline stores assigned to you

• Responsible for the financial/sales performance for offline stores under your care

  • Drive offline sales efforts

  • Execute offline business strategies

  • Assist to prepare monthly sales report and analytics

  • Visual merchandising

• Ensure monthly inventory acquisition targets for online/offline are achieved

  • Work with the central team to manage stock levels and merchandise flow

• Ensure high service and operational standards at offline stores

  • Ensure operational processes and sales/service standard are adhered to at all times

  • Organise all store operations and allocate responsibilities to retail associates

• Hiring and scheduling of full-time and part-time retail associates

  • Conduct training for new hires on best practices and SOPs

  • Review and approve monthly timesheets and work schedules

• Sellers Management

  • Evaluate normal daily drop-offs

  • Evaluate Instant Cash Out drop-offs

  • Communicate offer amount

  • Resolve sellers dispute

• Any other ad-hoc tasks required by the Company.

Qualifications :

Experience & Background

• Experience working in fashion retail 

• Currently at Assistant Store Supervisor / Store Supervisor level in fashion retail or a Senior Retail Associate ready to step up into a supervisory role.

• Proven track record of driving sales and optimizing store performance.

Skills & Competencies

• Strong analytical skills with the ability to interpret sales data and trends.

• Excellent stakeholder management and cross-functional collaboration abilities.

• Ability to manage multiple projects including event planning and store launches.

• Problem-solving skills to address operational challenges and drive solutions.

• Strong communication and negotiation skills for lease and vendor management.

• Leadership and team motivation capabilities to support ARP well-being and performance.

Other Requirements

• Willingness to travel between store locations as needed.

• Flexibility to work during store openings events and peak business periods.

• Able to work at move between stores when required (Prangin Mall and upcoming Sunshine Central)

Additional Information :

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Remote Work :

No

Employment Type :

Full-time