Storage Platform Lead Engineer

Storage Platform Lead Engineer

We are looking for an experienced and motivated senior Storage Platform Engineer with strong Infrastructure Engineering experience who will be responsible for maintaining and supporting On-Premises Storage Platforms as well as Cloud Storage Platforms overseeing and ensuring that computing systems and equipment are operating effectively and efficiently. The availability integrity security and performance of our infrastructure will be your main motivation. The candidate should be detail-oriented proficient with technologies and hardware. His/her responsibilities include upgrading and improving operating environments creating repair strategies and providing technical support and training for users.

To be successful in this position you will demonstrate a detailed knowledge of the industrys best practices and evidence a professional track record of effective technical management information analysis and a thorough understanding of computer hardware and software systems. You have good communication and collaboration skills and excellent problem-solving skills.

Responsibilities:

Liaise with managed hosting services to deliver first class services and vendor support

Managing core storage platforms including upgrades configuration and patching

Installing and configuring hardware and software components to ensure usability and security. Coordinating technology installations upgrades and maintenance

Testing troubleshooting and modifying information systems so that they operate effectively

Administrator build and upgrade core business infrastructure including computing storage and disaster recovery systems

Installing maintaining and monitoring operating environments

Provide 3rd level support. Troubleshoot infrastructure issues

Provide technical expertise in the diagnosis and resolution of an issue

Performing high level systems administration of on-prem and cloud infrastructure

Ensure delivered solutions are handed off operationally with appropriate documentation (e.g. best practices design documents run books) required

Manage incidents and requests across several disciplines (including but not limited to) NetApp Storage solutions and Dell Hyperconverged Compute/Storage

Proactively monitor and resolve infrastructure service issues prior to escalation

Documenting all reported malfunctions and actions taken in response

Monitoring daily operations including server hardware software and operating systems

Generating performance reports for operating systems.

Assuring all IT activities are performed within the parameters of applicable laws codes and regulations.

Evaluating technology risks in order to develop a documented remediation action plan

Remaining up to date with advances in technology and industry best practices.

Participate in change activity that may be scheduled out of hours

Support our On-Call rota

Required skills:

• Enterprise Compute and Storage Platforms (Dell EMC Hyperconverged Platforms Dell VMAX Isilon NetApp)
• NetApp ONTAP OS
• Backup Platforms
• Cohesity (Backup NAS Helios)
• Network Configuration (Cisco IOS Nx-OS vDS)
• Windows Server 2016-2025
• Automation experience (PowerShell PowerCLI Ansible Platform Bash Python)
• Change and incident management processes
• Ability to think through problems and visualize solutions
• Excellent analytical and problem-solving skills
• Proven experience supporting Cloud Platforms.

Beneficial:

• Red Hat Linux 7/8/9/10
• SCCM or other patching tools
• Cisco UCS
• Hyper Converged Platforms

About The Cigna Group