Sr. Operations Manager Warehouse

Key Accountabilities

1. Warehouse Start Up & Project Management

Own the warehouse start up from contract award to go live including but limited to:

o Layout and capacity planning

o Process design and SOP development

o Labour ramp up and training plans

o Systems implementation (WMS automation interfaces reporting tools)

o Cycle count implementation

Act as the overall operational project lead coordinating:

o Internal teams (IT Engineering HR Finance Commercial)

o External vendors (racking MHE systems integrators)

o Customer stakeholders

Build and manage detailed project plans milestones RAID logs and readiness reviews.

Ensure start up is delivered on time within budget and to contractual SLAs.

2. Operational Design & Innovation

Design scalable fit for purpose operating models for high volume complex operations.

Challenge standard solutions where required applying creative problem solving to constraints such as space labour systems or cost.

Identify and implement automation mechanisation or digital solutions where they deliver real ROI.

Balance speed of deployment with long term operational sustainability.

3. Leadership & Team Build

Recruit develop and lead a high performing operations leadership team (Ops Managers Department Manager Support Functions).

Establish a strong safety first performance driven culture from day one.

Coach leaders through ambiguity and rapid change during start up and ramp up.

Act as the visible senior leader on site during critical phases.

4. Customer & Stakeholder Management

Serve as the senior operational interface with the customer during implementation and early operations.

Translate customer requirements into executable operational solutions.

Manage expectations while maintaining contractual integrity and commercial discipline.

Present confidently to senior customer stakeholders including performance updates and risk mitigation plans.

5. Performance Cost & Risk Control

Own operational KPIs including:

o Productivity

o Service level attainment

o Safety and quality metrics

o Maintain Cycle count schedules

Establish strong cost controls during ramp up and steady state.

Proactively identify operational risks and implement mitigation plans.

Lead continuous improvement initiatives post go live

Skills Experience & Capability

Essential

Proven experience leading large scale warehouse operations.

Demonstrated success in start ups or major operational transformations.

Strong project management capability in live operational environments.

Commercially astute understands cost drivers margins and contract obligations.

Able to operate effectively in uncertain high pressure environments.

Strong leadership presence with the ability to influence at all levels.

Required Experience:

Manager