Sr Adv ApplSys Sales Engineer

THE FUTURE IS WHAT WE MAKE IT.

Senior Advance Application / System Sales Engineer (Fire Security)

Kuala Lumpur Malaysia

The Field Application Engineer (FAE) will act as a technical bridge between sales customers and product teams within the Electronic Security domain covering Access Control and Video Management Systems.

The role is primarily focused on pre-sales solutioning technical consulting and customer engagement with an additional responsibility of providing targeted post-sales field support and escalations.

This position requires a strong ability to design position and validate security solutions along with hands-on expertise to support deployment challenges across both software and hardware layers of integrated security systems.

Key Responsibilities

1. Pre-Sales Engagement & Solutioning (Core Focus)

• Perform specification compliance and design reviews for electronic security systems including access control and video surveillance solutions.
• Provide technical consultancy and system architecture guidance to customers consultants and internal sales teams.
• Translate customer requirements into end-to-end security solutions including:
  • Access Control Systems (cards readers controllers supervisory software)
  • Video Systems (cameras NVRs video management systems)
  • Integration with third-party systems such as Time & Attendance Visitor Management and Canteen Management systems
• Develop and deliver technical demonstrations aligned with customer use cases and operational needs.
• Plan and execute Proof of Concepts (PoCs) pilot deployments and solution validations.
• Support technical discussions with consultants and stakeholders influencing specifications and design standards.
• Conduct technical enablement and training programs for sales teams to strengthen solution positioning.
• Deliver product updates solution insights and technical knowledge sessions.

2. Post-Sales Technical Support (Targeted)

• Provide on-site field support for complex deployments commissioning challenges and critical escalations.
• Support integration troubleshooting and performance optimization across deployed security systems.
• Perform RMA diagnostics and failure analysis across hardware components (controllers readers cameras) and software systems.
• Act as a technical escalation point for high-impact customer issues requiring deep system expertise.
• Participate in beta testing and validation of new product introductions (NPIs) in live environments.
• Collaborate with engineering and support teams to resolve product gaps and enhance solution robustness.

Required Experience

• 1015 years of experience in Electronic Security Systems including Access Control and Video Surveillance solutions.
• Strong background in pre-sales engineering system design and customer-facing technical roles.
• Experience working with consultants system integrators and enterprise customers.
• Exposure to full project lifecycle (design deployment commissioning support).
• Proven ability to balance solutioning responsibilities with hands-on field troubleshooting.

Technical Skills

Core Technologies

• Access Control Systems (cards readers controllers supervisory platforms)
• Video Surveillance Systems (IP cameras NVRs video management systems)
• Integrated security management platforms

Protocols & Integration

• Access control and video protocols (ONVIF Wiegand OSDP RTSP)
• IP networking fundamentals (TCP/IP routing VLANs PoE)
• Integration with third-party systems via APIs SDKs and middleware
• Database fundamentals and system interoperability

System-Level Expertise

• Strong understanding of end-to-end security system architecture
• Ability to work across:
  • Hardware (controllers card readers cameras edge devices)
  • Software (management platforms databases analytics user interfaces)
• Hands-on experience in commissioning diagnostics system tuning and fault isolation

Tools

• Engineering design and system configuration tools
• Commissioning debugging and diagnostic utilities
• Network and system analysis tools

Domain Skills

• Strong understanding of security requirements across commercial buildings data centers airports hospitals and critical infrastructure.
• Knowledge of security system design principles standards and compliance requirements.
• Awareness of emerging trends in video analytics identity management and integrated security ecosystems.
• Ability to map operational and business requirements to technical security architectures.

Customer-Facing & Soft Skills

• Strong communication and presentation skills with the ability to clearly explain complex security solutions.
• Excellent stakeholder engagement working with customers consultants system integrators and internal teams.
• Consultative mindset focused on understanding customer security challenges and delivering value-driven solutions.
• Ability to influence design decisions and manage technical objections effectively.
• Strong analytical and problem-solving skills particularly in live and high-pressure environments.
• Ability to operate with ownership responsiveness and adaptability.
• Skilled in delivering technical training and knowledge transfer sessions.

Behavioral Competencies

• Customer-first mindset with focus on solution outcomes and operational effectiveness
• High accountability and responsiveness
• Strong cross-functional collaboration
• Ability to work independently in field environments and time-critical situations

Preferred Qualifications

• Bachelors degree in Electronics Electrical Instrumentation or related engineering disciplines
• Certifications in access control video systems or networking technologies
• Exposure to IoT-enabled security cloud-based video platforms or analytics-driven security solutions is an advantage

Travel Requirement

• Willingness to travel extensively for customer engagements site support PoCs and solution validation activities

Success Measures

• Contribution to win rates and orders through effective technical solutioning
• Quality and impact of PoCs demos and technical engagements
• Support in successful deployment and adoption of integrated security solutions
• Customer satisfaction and resolution effectiveness for escalations