Specialist Technical Delivery Collaboration & Workflow (Power Platform)

Job Summary

Own BAU support and ensure the reliability of DKSH Power Platform A.I and cloud solutions provide L1-L3 support and deliver enhancements using knowledge of Microsoft low-code tools A.I .NET framework API database and Azure cloud technologies.

Key Responsibilities

1. Operations & Support (L1)

• Triage and resolve incidents across Power Apps Power Automate custom connectors A.I SharePoint and Azure integration and Dataverse-backed solutions.
• Perform root-cause analysis and implement permanent fixes; reduce repeat incidents via preventive measures.
• Manage release of fixes via solution packaging and controlled deployments aligned with internal workflow practices.

1. Enhancements (L2 and L3)

• Deliver enhancements within capped capacity and agreed guardrails (e.g. benefits/adoption rationale).
• Escalate larger enhancements into formal project / CR governance with separate funding and approvals.

1. Platform & Governance Alignment

• Ensure solutions comply with Power Platform governance expectations and environment usage rules.
• Support environment administration activities (access solution promotion operational controls) in collaboration with platform owners.

1. Documentation & Knowledge

• Maintain runbooks SOPs support playbooks and handover materials.
• Contribute to standardization across the portfolio (common patterns reusable components).

1. Stakeholder Management

• Communicate clearly with business users on incident status workarounds resolution and deployment schedules.
• Coordinate with related technical teams (e.g. API/SAP integration teams) when issues span multiple systems.

Required Skills / Must-have Experience

• Expert in Power Platform development particularly model-driven apps custom API connectors SharePoint Dataverse A.I builders and Azure services.
• Must have Azure or relevant cloud service knowledge (Azure Blob Storage Function App / Logic Apps / Document Intelligence).
• Must have OCR (Document Intelligence A.I Builder or relevant OCR models) and Gen-A.I or Copilot Studio or A.I Studio knowledge or relevant A.I workflows development.
• Experience with Power Platform solution packaging and structured deployments (ALM discipline).
• Familiar with application full-stack development (Highly preferrable).
• Proven track record in troubleshooting production issues and managing fixes end-to-end.
• Strong analytical prompt thinking and problem-solving skills; able to run RCA and propose preventive controls.
• Strong communication skills for business and technical stakeholders.