Specialist, Order to Cash (Korean speaker)

Job Description

The Order Management Specialist (Korean speaker) is responsible for managing end to end order processing activities to ensure accurate timely and compliant order fulfillment. This role serves as a key liaison between customers sales logistics finance and supply chain teams to deliver a seamless customer experience while meeting internal performance and control standards.

Responsibilities:

• Process and manage customer orders from receipt through fulfillment in accordance with company policies and service level agreements (SLAs).
• Validate order accuracy including pricing quantities delivery dates and contractual terms.
• Coordinate with sales supply chain warehouse and logistics teams to resolve order issues shortages or changes.
• Monitor order status and proactively communicate updates delays or exceptions to customers and internal stakeholders.
• Manage order changes returns cancellations and credits in a timely and accurate manner.
• Ensure compliance with internal controls audit requirements and standard operating procedures (SOPs).
• Maintain accurate order records within ERP or order management systems.
• Support month end activities including backlog reviews billing accuracy and revenue recognition coordination.
• Identify process improvement opportunities to enhance efficiency accuracy and customer satisfaction.
• Handle internal customer inquiries and complaints related to order fulfillment professionally and promptly.

Qualifications:

• Bachelor of degree in Accounting Finance Business Administration Supply Chain or a related field.
• 37 years of experience in order management customer service supply chain or shared services operations.
• Hands on experience with ERP systems.
• Strong understanding of order to cash (O2C) processes.
• Excellent attention to detail and strong analytical skills.
• Ability to manage multiple priorities in a fast paced environment.
• Strong communication and stakeholder management skills.
• Proficient in Microsoft Office (Excel Outlook Teams).
• Language requirements: Korean (TOPIK Level 4) and English.

Required Skills:

Preferred Skills:

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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

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