Specialist, O2C Service Delivery

We are seeking a O2C Specialist to manage our end-to-end billing payment processing and month-end reconciliation cycles. This role oversees complex cross-system reconciliations (SAP Salesforce Looker) manages vendor/client payout cycles and leads month-end closing activities to ensure financial accuracy across all operational revenue streams.

Key Responsibilities:

Billing Operations & Master Data Verification

• Perform pre-billing checks verifying billable/child accounts chain vendor linkage and bank details across Salesforce and SAP.

• Reconcile backend orders against sales orders and cross-check commission discrepancies between SF and SAP.

• Execute and monitor billing and invoicing document runs.

• Manage non-commission revenue (NCR) automation processes including setup fees premium placements ad credits listing fees and penalties.

Post-Invoicing & Payout Management

• Perform post-invoice checking across GL and FICA postings for complex scenarios.

• Export and publish generated invoices to partner portals and ensure accurate correspondent printing.

• Run SAP payment cycles generate AP/vendor payment lists and prepare AP aging reports.

• Reconcile payment amounts between Looker and SAP invoice apps; process payment adjustments.

Banking & Exception Handling

• Process bank transaction and rejection reports; update master payment files and payment reference docs.

• Execute payment reversals in SAP/FICA and apply/remove holds in Salesforce for failed payments.

• Maintain and update block payout lists and send payment advices to vendors.

Month-End Closing (MEC) & Reporting

• Lead month-end close tasks.

• Prepare billing summaries and ensure all billing during the month is complete.

• Identify compile and escalate billing run anomalies to Commercial teams for resolution.

Key Requirements:

• Proficiency in spoken and written Mandarin is required to support Mandarin-speaking clients/stakeholders.

• Experience: 35 years in Order-to-Cash (O2C) Accounts Receivable or Billing operations.

• Systems: Hands-on proficiency in SAP (FICA/GL) Salesforce (SF) and BI reporting tools (Looker / BigQuery). Advanced Excel skills (VLOOKUP Pivot Tables data reconciliation) are required.

• Technical Skills: Experience managing automated billing runs cross-system data matching and vendor payout processes.

• Soft Skills: High attention to detail strong analytical problem-solving skills and the ability to communicate cross-functionally with Commercial and Finance teams.

Remote Work :

No

Employment Type :

Full-time