Specialist Customer Service

The Specialist Customer Service is a key member of DKSHs Healthcare Customer Care Service team responsible for ensuring accurate and efficient order processing while delivering a consistently positive experience for customers and clients. This role is central to upholding DKSHs service standards through ownership responsiveness and a commitment to continuous improvement.

• Receive and process customer orders via call email and fax including exchanges returns credit notes and debit notes ensuring accuracy and completeness at every step
• Accurately enter all order information into the system for timely and error-free processing
• Conduct outbound calls to customers to address complaints queries and order confirmations particularly when order requests require clarification
• Follow up with the warehouse for order status updates and ensure customers receive timely and proactive communication throughout the process
• Coordinate with respective departments to obtain necessary approvals and facilitate credit release
• Take full ownership of customer orders and follow through to case closure ensuring a seamless and satisfying customer experience
• Ensure all workflows adhere to established processes and standard operating procedures to maintain service quality and compliance
• Contribute to achieving annual Key Performance Indicators (KPIs) set for the division and department
• Participate in and support bi-annual stock count activities
• Contribute actively to the departments continuous improvement efforts and help drive operational excellence
• Administrative duties and coordination tasks as required

• Open to candidates from any academic discipline or field
• Proficient in Bahasa Malaysia and English both written and spoken to support daily correspondence and professional communication with clients and customers
• Strong team player with effective interpersonal and communication skills able to collaborate productively within a cohesive team environment
• Customer-focused with a professional and courteous approach and the ability to think creatively to resolve on-ground issues effectively
• Adaptable and willing to support evolving business requirements including automation initiatives in alignment with customer service goals

At DKSH we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability collaboration and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Client and Customer Service.

#LI-CG1