Solutions Architect (Video Conference)

What youll be doing

You will be the architecture owner for Experians global video conferencing estate and collaboration spaces driving standardization and lifecycle governance across 400 video conferencing units and our global refresh roadmap. Architect and govern the refresh program aligned to the $1.2M allocated budget. The program executes prioritization based on site strategy (Grow/Maintain/Retire) technology lifecycle status (including TLMP-driven replacements) and room usage/telemetry. This prioritization focuses investment on high-value rooms. This role will own room standards VC platforms/devices monitoring/telemetry lifecycle/refresh execution architecture and site readiness planning w/ local facilities teams. You will report to a Senior Director.

Summary of Primary Responsibilities

• Own global VC/Rooms architecture & standards: Define room typologies standard bills of material supported device classes (including standardization toward MTR patterns) configuration baselines and supportability guardrails.
• FY27 lifecycle refresh governance (budget-aligned): Architect the FY27 refresh plan using lifecycle/usage/site strategy and manage quarterly prioritization and rebalancing aligned to the $1.2M allocation and quarterly budget phasing.
• EoL/risk management for decommissioned devices: Drive remediation for restricted-state/EoL devices (e.g. impacted Cisco models listed as decommissioned/restricted) and ensure sequencing reduces user impact and operational risk.
• Replace on failure and non-planned remediation architecture: Define technical standards and governance for emergency replacements and quality enhancements due to unexpected site changes room remodels device/peripheral failures or accessory requirements.
• Monitoring & proactive operations enablement: Expand monitoring approaches and define quality/performance telemetry standards to proactively address support gaps and reduce escalations.
• Network and SDWAN dependency management (room readiness): Architect readiness and validation patterns for network changes that impact VC rooms (e.g. SDWAN upgrades requiring onsite testing of all units; dynamic implementation dates; site testing quantities and readiness discipline).
• Facilities/site leader engagement: Partner with Facilities leads to confirm competing plans validate site strategy and ensure refresh deployments align to workplace changes and constraints.
• Vendor technical leadership & platform transition planning: Lead technical evaluation across VC ecosystems (including Webex upgrades/major platform changes and onboarding automation where applicable) and ensure alignment to global standards and support models.

Qualifications :

• 1015 years of progressive experience in enterprise video conferencing / AV / collaboration spaces architecture including global standardization and refresh programs.
• Proven track record managing lifecycle transitions and EoL/EoS remediation across a large VC estate using telemetry/usage insights to prioritize investments.
• Strong cross-functional delivery leadershipcomfortable operating at the intersection of Workplace/Facilities Network and UC Engineering/Operations to deliver room readiness and consistent user experience.
• Strong program governance and operational discipline

Additional Information :

Benefits/Perks:

• Great compensation package and discretionary bonus plan
• Work Arrangement: Hybrid. You will combine in-office and remote work with regular attendance required at the office.
• Experian is an equal opportunities employer

#LI-Hybrid

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Remote Work :

No

Employment Type :

Full-time