Solutions Architect

Reporting to the Architecture Enterprise Senior Director you will lead the strategy and modernization of Experians global telephony and contact center platforms. You will improve the use of cloud-based communication solutions establish architecture standards and roadmaps and ensure secure reliable and scalable services across the organization.

Working with business and technology teams you will help enhance customer and employee experiences through modern voice contact center automation and analytics capabilities. This is a people manager role

What Youll Be Doing:

• Define the architecture strategy standards and roadmap for telephony Teams Calling contact center and customer engagement platforms.
• Lead the modernization of legacy voice and contact center environments to cloud-based scalable and resilient solutions.
• Design and govern contact center capabilities including call routing IVR omnichannel engagement CRM integrations recording analytics and automation.
• Establish standards for voice infrastructure carrier connectivity security compliance monitoring and operational resilience.
• Partner with business and technology stakeholders to develop solution recommendations roadmaps and investment plans that support strategic goals.

Qualifications :

What Were Looking for

• More than 10 years working experience in enterprise telephony contact center unified communications or enterprise architecture within large and complex environments.
• Experience delivering telephony and contact center transformation programs including moving from legacy platforms to cloud-based solutions.
• Knowledgeable in voice and contact center technologies including Teams Calling PSTN call routing IVR CRM integrations recording analytics and customer engagement platforms.
• 10 years of experience designing secure reliable and compliant solutions while supporting governance risk and operational requirements.
• Experience presenting technical risks and recommendations to business and technical stakeholders securing agreement on decisions coordinating actions across teams and explaining how security requirements affect business operations and outcomes.

Additional Information :

Our uniqueness is that we celebrate yours. Experians people first inclusive and purpose-driven culture is multi award-winning; Worlds Best Workplaces 2025 (Fortune Global Top 25) Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Benefits/Perks:

• Hybrid work arrangement: You will divide your time between working remotely and working from the office. You will work from the office at least two days per week. You and your manager will agree on your office days taking business and client needs into consideration.
• Inclusive paid leave
• People-first and inclusive workplace
• Career growth opportunities
• Exposure to diverse global teams

#LI-Hybrid

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Remote Work :

No

Employment Type :

Full-time