Service Renewal and Upsell Specialist

Responsibilities:

Key Activities:

• Implementation of service portfolio and and pricing (Calculation of offering strategy)
• Optimization and maximization of initial service-attach within solution and standard deals
• Deployment and development of service portfolio
• Enablement of product sales to sell standard services
• Adapting existing service activities to ensure a customer fitting service delivery
• Support of non-standard deals regarding service solution design and pricing and offer management
• Negotiation of non-standard (customer provided) maintenance agreements
• Performance of channel sales through driving the reseller engagement with focus on service sales & service delivery quality according to the global service channel program guidelines
• Service contract renewal and upsell management
• Measurement and reporting of actuals and forecast vs. plan and further sales performance KPIs
• Owning the service pipeline and forecast
• Track and manage invoicing. Liase with Finance Department as required.
• Provide analytical and statistical data in assisting preparation of cost calculation budgeting forecasting and business planning

Project Support

• Support the Commercial Team with the drafting of tender documentation and contribute to the drafting of commercial & contractual documents such as letters early warning Change Request

General

• Able to balance priorities and perform effectively under pressure to deliver against sometimes challenging deadlines whilst being consistent and delivering to a high standard.
• Proactively communicate with colleagues to coordinate the timely completion of tasks and project deadlines.
• Providing administrative and secretarial support within a project team with experience of monitoring and reporting on progress of project.

Job Requirements:

• Effective time management skills including the ability to successfully prioritise workloads and manage multiple competing priorities
• Has worked in and contributed to collaborative team environments and is comfortable in supporting team members to deliver business objectives and personal development goals.
• Good interpersonal skills - is articulate demonstrates good verbal a suitably confident team player who can co-ordinate across multiple teams.
• Minimum bachelors degree holder in Business Administration Finance or related discipline.
• At least 3 years experience in sales support or commercial operations preferably in service or solution business.
• Self-motivated well-organized service-oriented initiative and independent.
• Good analytical mind business sense sensitive to numbers and attention to detail.
• Proficient in both spoken and written English & Mandarin
• Proficiency in computer application.
• Hand-on experience of SAP or others ERP

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment free from prejudice discrimination and harassment in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender age race or ethnic origin social and cultural background religion disability and sexual orientation.

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