Service Manager F&B (AGSM)

Shangri-La Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific North America Europe and the Middle East.

Based in Hong Kong we are expanding globally with developments under way throughout Asia the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide we offer global exposure exciting career prospects and opportunities in hospitality F&B real estate technology marketing design business development finance project management and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world we are inviting dynamic individuals to join one of the regions most exclusive city hotel.

We are in search of energetic vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Job Description

• Oversee and ensure the smooth daily operations of banquet functions and events.
• Maintain service quality food and beverage standards and cleanliness of assigned areas.
• Ensure company policies procedures and service standards are communicated and consistently followed by team members.
• Obtain guest feedback and address complaints promptly and professionally to ensure customer satisfaction.
• Coordinate and communicate effectively with internal departments to support successful event execution.
• Ensure all event details and function requirements are accurately communicated to the banquet team.
• Monitor the proper use cleanliness and maintenance of equipment materials and facilities.
• Identify and recommend operational improvements to enhance service quality and efficiency.
• Ensure compliance with fire life safety hygiene and food safety procedures.
• Review guest feedback and operational reports to identify service improvement opportunities and training needs.
• Assist in staff management including scheduling training performance monitoring and employee engagement.
• Enforce grooming punctuality and performance standards among team members.
• Coordinate inventory control and monitor breakage and equipment costs.
• Support cost control initiatives relating to labor operating supplies utilities and other expenses.
• Prepare operational reports and perform other duties assigned by management.

Job Requirements

• Diploma in Hospitality Management Food & Beverage Management or a related field.
• Minimum 2-3 years of experience in Food & Beverage operations including supervisory experience.
• At least 1 year of experience in a similar role within a hotel banquet or hospitality environment.
• Strong knowledge of banquet operations food and beverage service and customer service standards.
• Good leadership team management and coaching skills.
• Excellent communication and interpersonal skills.
• Ability to handle guest feedback and complaints professionally.
• Strong organizational problem-solving and decision-making abilities.
• Knowledge of food safety hygiene and workplace safety standards.
• Fluent in spoken and written English; additional language skills are an advantage.
• Computer literate with basic administrative and reporting skills.
• Customer-focused self-motivated and proactive.
• Flexible adaptable and willing to work long hours shifts weekends and public holidays when required.