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Service Desk Specialist
Job Location:
Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
11 July 2026 (30+ days ago)
Posted:
Application Deadline:
8 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Profile Summary:
In this role you will provide first-level Information Technology support to Agency Distribution PRU FA and Bancassurance users. You will work closely with various IT teams to deliver timely effective and customer-focused support to the distribution channels.
Job Description:
Who we are looking for:
Competencies and Personal Traits
Working Experience:
More than 1 year of experience in a similar IT support or service desk role.
Education:
Diploma or Degree in Information Technology or a related field of study.
Language:
Proficiency in English.
In this role you will provide first-level Information Technology support to Agency Distribution PRU FA and Bancassurance users. You will work closely with various IT teams to deliver timely effective and customer-focused support to the distribution channels.
Job Description:
- Handle walk-in incoming call and email enquiries from the sales force demonstrating excellent customer service skills to meet and exceed customer expectations.
- Follow up on and resolve complaints ensuring satisfactory closure within the agreed service standards.
- Work closely with team members and leaders to achieve quality outcomes and productivity targets.
- Channel and escalate unresolved issues or complaints to relevant stakeholders or the next level of support in accordance with agreed procedures.
- Participate in ad hoc projects and initiatives as required.
- Proactively identify areas for service and process improvement and provide recommendations to the team leader.
- Provide onsite system support when required.
- Ensure all PSD Operations SOPs are kept up to date and aligned with operational requirements.
Who we are looking for:
Competencies and Personal Traits
- Independent focused and able to work effectively across different functions.
- Excellent verbal and written communication skills with strong interpersonal skills.
- Adaptable and able to perform well in a dynamic work environment.
Working Experience:
More than 1 year of experience in a similar IT support or service desk role.
Education:
Diploma or Degree in Information Technology or a related field of study.
Language:
Proficiency in English.
Required Experience:
IC
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
