Service Delivery Manager

About The Job:

The Red Hat Consulting Services team is adding a Senior Services Manager in this role you will develop cultivate and manage relationships within key Enterprise and Commercial customer accounts. You will oversee the successful delivery of projects under your management from kickoff to closeout including determining scope details and monitoring project progress to ensure that it conforms to customer expectations and contractual agreements. Youll also help identify and qualify new business opportunities and work with Red Hats sales organization to formulate account strategies that promote revenue growth. Youll partner with Red Hats sales representatives to guide consulting sales opportunities from qualification to closing while managing all assigned projects and resources while meeting revenue and booking goals. Youll need to have a good foundation of technical knowledge as well as project and scope management expertise as youll establish the technical and non-technical enablement needs for the Consulting team.

What You Will Do:

• Cover a territory consisting of large Enterprise and Commercial companies (VN / TH / MY)

• Work closely with the services sellers to deliver Red Hats services and solutions using the business requirements of your customers to deliver required outcomes

• Grow your territory through the development of internal business partnerships with the field sales team and alliance and partner programs

• Design and implement effective high-impact technical and business solutions for Red Hats customers with a focus on core Red Hat technologies including OpenShift Ansible AAP OpenShift AI RHEL and others

• Accurately and consistently provide revenue and booking forecasts for your territory

• Manage revenue and booking goals across all practices; meet margin and use targets

• Ensure successful delivery of all projects

• Coordinate customer managers who manage consultants fostering a culture of collaboration within your team

• Taking accountability for service delivery performance meeting customer expectations and driving future demand

• Providing accurate and regular reports to the management on performance of the service delivery

• Leading personnel management including staff recruitment performance assessment training and mentoring

• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

Within 12 months you will be expected to do the following

• Grow your revenue base on a quarterly basis

• Manage escalations without supervision

• Assist with negotiating Red Hats master services agreements and statements of work with the customers and the legal team

What You Will Bring:

• Knowledge of technical or business consulting practices

• Experience managing technical teams

• Experience in services sales and processes in large customer accounts

• Experience in project delivery

• Experience with internal matrix team coordination

• Ability to architect complex solutions using multiple offerings and technologies to deliver requested business value

• Experience adhering to agile methodologies within project teams

• Knowledge of application development or cloud solutions creation and delivery

• Experience in and willingness to speak at public conferences and meetups

#LI-VG11

About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.