Service Advisor Cantonese – Penang (Expat)

We are seeking a Cantonese-speaking Service Advisor to join a fast-paced international customer support environment based in Penang Malaysia (Georgetown). This is an expatriate opportunity to support a global technology-driven organisation.

In this role you will be responsible for delivering high-quality customer support across multiple channels assisting customers with inquiries related to orders deliveries payments and general product support.

Key Responsibilities:

• Provide professional customer support via phone chat and other channels
  
• Handle inquiries related to order status delivery timelines payments and product information
  
• Deliver accurate and timely resolutions while maintaining high customer satisfaction
  
• Navigate multiple systems to research and resolve customer issues in real time
  
• Maintain accurate records of customer interactions in internal systems
  
• Demonstrate strong product knowledge and continuously stay updated
  
• Meet quality standards through call audits performance metrics and customer feedback
  
• Adapt communication style to suit different customer profiles
  
• Contribute to a positive team environment and support continuous improvement initiatives
  

Education & Language:

• Diploma or Bachelors Degree in any discipline
  
• Minimum B2 level English proficiency (spoken and written)
  
• Fluent in both Cantonese and Mandarin (essential)
  

Experience:

• Minimum 6 months experience in customer service or support
  
• Fresh graduates are encouraged to apply (especially from Communication English or related fields)
  
• Experience in a call centre or support environment is advantageous but not mandatory
  

Technical & Core Skills:

• Basic technical troubleshooting ability (personal or professional)
  
• Familiarity with smartphones tablets laptops or operating systems
  
• Strong problem-solving and analytical skills
  
• Ability to multitask and navigate multiple systems simultaneously
  
• Excellent communication and interpersonal skills
  

Behavioural Competencies:

• Ability to work independently in a fast-paced environment
  
• High level of professionalism resilience and composure under pressure
  
• Strong customer-first mindset with a focus on delivering excellent service
  
• Willingness to learn accept feedback and continuously improve
  
• Strong time management and organisational skills
  
• Team-oriented with a collaborative approach
  

• Competitive salary package
  
• Expatriate opportunity in Penang Malaysia
  
• Structured training and onboarding programme
  
• Career progression within a global organisation
  
• Exposure to an international customer base
  
• Supportive and performance-driven work environment
  
• Opportunity to develop technical and customer service expertise