Senior Systems Engineer (Client Computing Platforms)

This is a remote position.

On behalf of our international client Sunbytes is hiring a Remote Senior Systems Engineer (Client Computing Platforms Application Packaging & Delivery Services) to join their Global IT Infrastructure Services team.

Our client is a global enterprise operating across enterprise retail distribution and manufacturing business segments running a modern client computing environment that spans Windows and macOS endpoints iOS and Android mobile devices and Windows virtual desktops.

In this role you will be a hands-on subject matter expert in modern client computing and enterprise application packaging and delivery at global scale. You will own the design standards packaging configuration and ongoing support of all client and mobile application packages working closely with End User Services application information security and infrastructure teams as well as vendors and managed service providers.

• Application Packaging & Delivery: Research engineer package and deploy client applications across Windows 10/11 Microsoft 365 macOS and mobile OS (iOS & Android) integrated with the Microsoft Intune stack including patching OS builds/upgrades release and change management compliance and system refreshes.
  

• Day-to-Day Operations: Perform and supervise together with service vendors the administration of client computing systems: monitoring troubleshooting application packaging and deployment issues system tuning and capacity management.
  

• Scripting & Automation: Develop solutions using PowerShell VBScript Python JavaScript and Azure AUM to identify and remediate issues across Windows macOS mobile OS Intune and M365 Apps. Build automated endpoint health checks and remediation (critical services failed service restarts low disk space high CPU event log review) and automate client and mobile application updates to reduce manual packaging where possible.
  

• Testing & Quality: Run automated test execution across infrastructure security network systems applications hardware and software to identify bugs and quality issues.
  

• Incident & Change Management: Participate in troubleshooting incident response change control and testing/validation of infrastructure changes across the client computing and distributed environment including an off-hours on-call rotation.
  

• Vendor & MSP Oversight: Guide contractors and managed service providers performing 24x7 monitoring and alerting log analysis approved change execution OS upgrades security vulnerability patching and support ticket resolution.
  

• Architecture Standards & Strategy: Act as the lead technical resource for client and mobile application packaging and delivery across multiple parallel projects and global IT initiatives. Provide oversight during design build test and operational phases peer review technical designs against global IT standards and research and propose new client computing technologies.
  

• Design & Documentation: Participate in cloud and on-prem design sessions prototypes and process designs. Maintain architecture standards SOPs specifications technical diagrams and test scripts.
  

• Stakeholder Communication: Build strong relationships with users global IT infrastructure application and security teams and external vendors and provide regular updates to IT management and leadership on projects and initiatives.
  

Technical Skills

• 10 years of enterprise IT experience in large-scale global IT operations covering design implementation migrations transformations and deployment rollouts plus platform architecture service management and IT governance.
  

• 10 years of progressive experience in at least 4 of the following areas:
  

• Automation and scripting of desktop and mobile application packaging and delivery for Windows macOS iOS/Android and Azure Virtual Desktop (AVD) Office 365 via Intune and an enterprise app store
  

• End User Computing: Microsoft 365 Microsoft Collaboration Hybrid Azure AD security administration Apple enterprise technologies servers and networking
  

• Modern client OS and platforms: Windows macOS Linux Thin-Client OS iOS/Android Intune Azure Defender Citrix and Azure Virtual Desktops/Applications
  

• Virtual and hosted desktops/applications security hardening and patching App-Stores Azure RemoteApp (FSLogix preferred)
  

• Enterprise MDM/MAM and endpoint management: Intune SOTI 10ZiG Jamf BeyondTrust EPM and Remote Support (Bomgar)
  

• Enterprise client hardware build and deployment: Dell Apple HP Lenovo 10ZiG thin clients Zebra mobile devices and printing
  

• 5 years with Infrastructure-as-Code and Configuration-as-Code for on-prem and Azure IaaS/PaaS (virtual networks VMs data services)
  

• 5 years with Agile and CI/CD tools such as Azure DevOps Pipelines Git Puppet Chef or Ansible
  

• 5 years scripting and automating infrastructure and cloud platforms with Azure PowerShell PowerShell Azure ARM/AUM Python Bash Ansible Broadcom (CA) Automic including script library management
  

• 5 years of advanced networking knowledge: TCP/IP routers load balancers XML gateways IPv4/IPv6 SFTP SSH PKI/SSL DNS DHCP HTTPS URL filtering NAC
  

Education

• Bachelors degree in Computer Science Software Engineering Industrial Engineering MIS or a related field preferred or 10 years of combined equivalent education and relevant experience
  
• Certification in cloud computing platforms (e.g. Microsoft Azure AWS GCP PowerShell)
  
• Certifications across client computing technologies (e.g. End User Computing VDI application packaging/delivery lifecycle Microsoft infrastructure security) are a plus
  
• ITIL certification and experience preferred
  

Other Requirements

• Strong English communication and presentation skills; able to build positive relationships and use tact across groups with competing priorities.
  
• Leadership and action orientation: takes initiative prioritizes with little direction and brings order to complex competing demands.
  
• Analytical and results-focused: creates visibility on milestones plans for contingencies and performs well under pressure.
  
• Innovative problem-solver who can explain new approaches so others understand their value.
  
• Comfortable joining an off-hours on-call rotation and working frequently with vendors and third-party providers.