Senior Solution Specialist, People Systems

Reporting to the Solution Manager II People Systems you will serve as the subject matter expert for Grabs Applicant Tracking System (ATS). You will partner with Talent Acquisition and cross-functional stakeholders to improve recruiting processes through system configuration enhancement/project delivery issue resolution and optimisation. This role is based onsite at Grabs Petaling Jaya office. You will also have the opportunity to deepen your expertise across People Systems process automation integrations and AI-enabled ways of working.

The Critical Tasks You Will Perform:

• Serve as the functional/technical expert for Grabs ATS providing timely advice and recommendations to stakeholders.
• Lead & implement solutions for Grabs ATS including solutioning managing change requests and resolving issues.
• Perform essential system administration functions including configuration security management complex report configuration and bulk data processing.
• Manage system life cycles by assisting in the review testing and implementation of new features fixes and releases.
• Drive process improvement and innovative solutions proactively identifying opportunities for automation to enhance organizational efficiency.
• Develop user procedures guidelines documentation and training to ensure effective adoption of new processes and functionality.

Qualifications :

The must haves skills

• Have 5-10 years of experience in HR systems People Systems HRIS or ATS administration with hands-on experience supporting business stakeholders.
• Hands-on SmartRecruiters configuration experience including workflows system setup reporting security or troubleshooting.
• Experience in requirements gathering fit-gap analysis testing and user acceptance testing (UAT) for system changes or enhancements.
• Experience supporting or partnering on ATS-related process improvement preferably in recruiting operations or talent acquisition environments.
• Knowledge of data privacy controls and audit considerations in recruiting systems.
• Working knowledge of system integrations APIs or data flows between ATS and HCM platforms.

Really nice to haves skills

• Experience with Workday Core HCM or Workday Recruiting.
• Experience supporting ATS-HCM integrations or implementation cycles.
• Strong understanding and passion in applying AI in the overall sourcing & recruit processes.
• Familiarity with AI productivity tools such as Claude or Cursor in a business or systems environment to improve workflows.

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Full-time