Senior Sales Operations Analyst (EMEA hours)
Job Location:
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
18 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Description
Senior Sales Operations Analyst (EMEA hours)
About Us:
At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligentpersonaliseddigital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartlyand atscale.
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not onlypersonalisedbut predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together.Our valuesguide how we lead innovate and connect. They are thebehaviorsthat bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital experiences.
About the Role:
We are seeking a detail-oriented and analyticalSeniorSales Operations Analystto support our sales team with standardizedprocesses. This role will be responsible for ensuring smooth execution of sales operations maintaining data accuracy and driving efficiencies in sales processes. The ideal candidate will collaborate closely with internal teams to streamline operations leverage AI-driven insights and provide actionable recommendations.
What Youll Do:
- Sales Process Support:Executestandard salesoperations tasks ensuring consistency and efficiency in workflows.
- Data Management:Maintain and update CRM systems (e.g. Salesforce) to ensure accurate and up-to-date customer and sales data.
- Reporting & Analytics:Generate andanalysesales reports dashboards and key performance metrics to provide insights into business performance.
- AI Integration:Utilize AI-powered tools for data analysis forecasting and process automation to enhance operational efficiency.
- Quota & Compensation Management:Assist in tracking and reconciling sales quotas incentives and commission calculations.
- Deal Desk Support:Assist the deal desk team in reviewing pricing discounting structures and contract terms to ensure compliance with company policies and optimize deal profitability.
- Process Optimization:Identify inefficiencies and recommend improvements in sales operations workflows.
- Documentation & SOPs:Maintain clear documentation for sales processes and standard operating procedures (SOPs) to ensure process continuity and training support.
- Collaboration:Work closely with sales finance and marketing teams to ensure alignment and seamless operations.
What You Need to Succeed:
- Education:Bachelors degree in business administration Finance Marketing or a related field.
- Experience:3 - 4years of experience in sales operations sales support or a related role.
- Technical Skills:Proficiency in CRM platforms (e.g. Salesforce) Microsoft Excel (pivot tables VLOOKUP data analysis) and reporting tools (e.g. Power BI).
- Analytical Mindset:Strong ability toanalysesales data and provide meaningful insights.
- AI & Automation:Experience with AI-driven analytics and automation tools to improve sales processes and data-driven decision-making.
- Attention to Detail:High level of accuracy in managing sales data and processes.
- Process-Oriented:Ability to follow and improve standardized repeatable processes.
- Communication:Strong written and verbal communication skills to effectively collaborate with global teams.
- Self-Motivated:Ability to work independently prioritize tasks and meet deadlines in a remote working environment.
- Shift: Willing to work on EU Shift
Additional Skills That Could Set You Apart:
- Experience with automation tools and process improvement methodologies (e.g. Six Sigma Lean).
- Knowledge of ERP systems and sales forecasting tools.
- Prior experience in supporting sales teams in a multinational environment.
Why Join Us
- Opportunity to work with a global sales operations team.
- Exposure to international markets and processes.
- Career growth and development in a structured process-driven environment.
- Work in a dynamic fast-paced industry with continuous learning opportunities.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race color ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.
Required Experience:
Senior IC
About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
