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Senior Infrastructure Support Engineer
Job Location:
Monthly Salary:
Experience Required:
Posted:
26 June 2026 (30+ days ago)
Posted:
Application Deadline:
23 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role Overview
The Senior Infrastructure Support Engineer is responsible for providing end-user support and ensuring the stability security and efficiency of IT infrastructure. This role bridges Helpdesk Data center and Network functions while supporting daily operations projects and continuous service improvements.
Key Responsibilities
1. End-User Support
Provide on-site and remote support for end-user including desktops laptops printers and peripherals
Deliver advanced troubleshooting incident resolution and escalation support to Helpdesk and Global IS teams
Serve as the primary interface between end users and IS teams for requests incidents and service delivery
2. System Administration
Perform routine system administration tasks including Windows Server maintenance health checks and system log monitoring
Manage patch deployment (e.g. WSUS) to ensure systems remain secure and up to date
Support hardware and software installation configuration and maintenance
Maintain accurate IT asset inventory and ensure compliance with asset tracking policies
3. Network & Security Support
Demonstrate strong understanding of networking fundamentals including TCP/IP DNS DHCP and routing
Install and maintain network infrastructure including switches wireless access points (APs) controllers routers and firewalls
Troubleshoot network connectivity issues across LAN/Wi-Fi environments
Support structured cabling and ensure proper network layout labelling and standards compliance
Maintain and document network topology cabling structure and infrastructure inventory
Monitor network performance capacity and availability to ensure optimal operation
Support network security solutions including endpoint protection (e.g. CrowdStrike) LAN security BYOD controls guest networks and remote access solutions
Assist in implementing and maintaining network security controls and compliance requirements
Coordinate with network service providers and vendors for circuit installation troubleshooting and escalation
Support deployment and maintenance of solutions such as Cloudflare Endpoint Central and future technologies (e.g. NAC)
4. Virtualization (Preferred)
Support Microsoft Hyper-V environments including provisioning starting/stopping and monitoring virtual machines
Perform resource monitoring (CPU memory disk utilization) to ensure optimal system performance
Assist in VM lifecycle management including provisioning scaling and decommissioning
5. Backup & Recovery Management
Execute and monitor daily backup jobs (e.g. Arcserve UDP) to ensure successful completion and data integrity
Perform regular backup monitoring and reporting of job status
Support ad-hoc file or folder restoration requests from users
Conduct periodic restoration testing to validate disaster recovery readiness
6. Operations & Project Support
Support daily IT operations across office and production environments
Job Requirements
Education & Experience
Degree in Information Systems IT or equivalent
Minimum 5 years of experience in IT support and infrastructure operations
At least 2 years of hands-on experience in LAN/network infrastructure management
Technical Skills
Strong knowledge of:
o PC hardware and components
o Windows operating systems (Windows 10 and above)
o Microsoft Office applications
Working knowledge of:
o Windows Server (2019 and above)
o Active Directory Exchange Microsoft 365
o Basic networking and troubleshooting
o IT security and endpoint protection tools
Certifications (Preferred)
RHCSA RHCE MCSA Azure/AWS
Soft Skills
Strong interpersonal and communication skills
Self-motivated with the ability to learn new technologies
Proactive with strong problem-solving skills and service improvement mindset
Working hours:
Mon to Fri 8am to 5:45pm
Required Skills:
Senior Infrastructure Support Engineer
Required Education:
degree / diploma
