Senior Executive Manager Client Management

To be responsible for the overall smooth liaison of the assigned client portfolio/s thus ensuring excellent services is given satisfaction is achieved and contributing to the organizations profitability and build client loyalty.

• To manage all assigned client portfolio/s to effectively achieve the organizations targeted financial and management objectives as determined by the management.
• To manage the profitability of assigned client portfolios and ensure recoveries of all service incomes on timely and effective manners.
• To fully understand existing T&Cs contained in the Distribution and Supplemental Agreements to ensure consistent services are provided in alignment with contract stipulations.
• To contribute insights during contract negotiation to protect DKSHs risks and interests and ensuring fair requirements in contractual discussion.
• To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
• To build a strong relationship with all levels of clients organization through clear understanding of the history-to-current relationship business setup and model clients internal operations preferences to maintain a solid relationship and strive in exceeding clientexpectations.
• To consistently strive and maintain a position as clients preferred business partner through detailed understanding of clients product portfolios business strategies target and their competitions to understand industrys trends governmental and regulatory changes and updates are consistently studied and updated to enrich the business partnership
• To consistently contribute into achieving organizationals financial targets through marketing on existing value-added services to Clients
• By understanding the challenges and changes in the business environment that the clients are in to deeply generate and contribute additional beyond existing agreed services to assist the clients and generate additional income streams through new upsell and cross sell opportunities
• To lead coach participate and fosters a positive team culture and improvescommunicationas individuals share information collaborate effectivelyand gain a better understanding of otherareas within the organization.
• To escalate to management on key risk matters affecting which may potentially harm DKSH-Client business partnership and potential impact to DKSHs control and compliances policies.
• To release and/or approve purchase order expenses returns write off of trade and non-trade goods addendums contracts SOPs and any other documents which require approvals in accordance with the Level of Authority (LoA) set by the company.
• To undertake other responsibilities and duties as may be assigned from time to time.

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