Senior Customer Service Exec Assistant Manager
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Job Summary
Industry : Automotive Recycling Center
We are looking for someone who combines strong customer service with execution coordination and digital capability proactive organised comfortable working independently and able to leverage AI and technology to work smarter and faster.
- Handle customer enquiries across WhatsApp calls email and other channels.
- Manage customer cases from enquiry through appointment documentation progress updates and vehicle collection.
- Coordinate closely with internal teams to resolve issues and ensure timely case progression.
- Manage customer expectations professionally and maintain service standards.
- Support the Directors with documentation coordination and operational follow-ups.
- Track outstanding tasks deadlines and action items until completion.
- Prepare correspondence reports summaries and supporting documents.
- Anticipate issues highlight delays and proactively drive the next action.
- Maintain accurate customer records case documentation and filing.
- Prepare daily weekly and monthly operational reports.
- Verify information and supporting documents before submission or escalation.
- Keep information structured accessible and up to date.
- Use AI and digital tools to improve productivity documentation communication and reporting.
- Utilise AI for drafting summarising information organising data and streamlining repetitive work.
- Identify opportunities to simplify and automate administrative workflows.
- Maintain accuracy confidentiality and appropriate human review when using AI tools.
- Support roadshows exhibitions government programmes and company events when required.
- Coordinate with external stakeholders and business partners.
- Travel and provide hands-on operational support when necessary.
REQUIREMENTS
- 35 years experience in customer service operations coordination executive support administration or a related role.
- Strong command of English and functional Bahasa Malaysia for daily stakeholder communication.
- Strong organisational documentation and follow-up skills.
- Comfortable working directly with Directors or senior leaders.
- Digitally savvy and confident using AI tools beyond basic prompting.
- Able to work independently prioritise multiple matters and operate in a fast-paced SME environment.
- Strong attention to detail with a high level of ownership and urgency.
- Possess own transport and willing to travel when required.
We are looking for someone who is:
- Proactive acts without waiting to be chased.
- Execution-driven follows through until the job is completed.
- Organised keeps multiple moving parts under control.
- Customer-minded communicates confidently and professionally.
- Tech-forward uses AI and digital tools naturally to improve productivity.
- Resourceful finds solutions and keeps things moving.
- Reliable someone the Directors can trust to take ownership.
Required Skills:
58 years of full-spectrum HR experience. Strong exposure to recruitment employee relations performance management and HR operations. Good knowledge of Malaysian employment practices. Able to work independently in a lean or sole-contributor HR environment. Strong communication stakeholder management and problem-solving skills. Comfortable using AI and digital tools to improve productivity. High level of ownership integrity and confidentiality.
Required Education:
Diploma/Degree in Customer Service/Hospitality Related Management
