Senior Business Analyst, Operations

Job Req Number: 118042
Time Type: Full Time

JOB OVERVIEW

(Summary of position/ Overall responsibility)

The role in DSV Road - Senior Business Analyst Solution Design is responsible for evaluating customer transport inquiries and RFQ requirements to engineer efficient scalable and cost-effective road freight solutions. This role acts as a critical strategic bridge by connecting Commercial Sales Operations and external vendors to transform raw customer data into actionable profitable logistics models that align with company product offerings.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Key tasks)

• RFQ Assessment & Scoping
  Review and interpret customer transport inquiries and complex RFQ requirements accurately define project scopes constraints and operational targets.

• Data Analysis
  Clean structure and analyze historical customer shipment data to identify volume trends geographical lanes seasonality and optimization opportunities.
• Transport Engineering
  Design and engineer optimized transport solutions including route planning milk-runs distribution networks and fleet utilization strategies.
• Technical & Commercial Modeling
  Develop detailed technical proposals and accurate commercial costing architectures that balance market competitiveness with company profitability guidelines.
• Cross-Functional Facilitation
  Act as the primary liaison between Sales and Operations to ensure all engineered solutions are logistically viable operationally practical and commercially profitable.
  
  
• Vendor Alignment
  Partner and communicate effectively with third-party logistics vendors to evaluate capabilities secure capacity and align costs with customer requirements.

QUALIFICATIONS

(Skills knowledge and on-the-job abilities required to carry out the job proficiently)

• Bachelors Degree in Logistics Supply Chain Management Industrial Engineering Business Analytics or a related field preferred
• Prior experience or a strong foundational background in logistics/transport operations is preferred. Candidates should possess a basic to solid understanding of daily transport planning logistics solution design or freight pricing models.
• Proficiency in MS Excel (VLOOKUP Pivot Tables Macros) and MS PowerPoint for creating data-driven presentations.
• Familiarity with Microsoft Power Platform tools (Power BI Power Apps) is highly preferred.
• IT-savvy with a proactive willingness to adopt and leverage AI tools to automate day-to-day workflows and improve overall operational efficiency.
• Strong geographical knowledge of Malaysia its major industrial hubs and regional road networks.
• Professional fluency in written and spoken English and Bahasa Malaysia. Proficient command of other languages (e.g. Mandarin) is considered an advantage.
• Strong customer-oriented mindset with the ability to communicate technical ideas clearly to non-technical stakeholders.
• Ability to analyze unstructured incomplete customer data and translate into clear logical business solutions
• An agile approach to problem-solving with a keen understanding of cost drivers margins and business profitability.
• Ability to multitask manage multiple customer inquiries simultaneously and thrive under pressure within a fast-paced logistics environment.
  
  
  

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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