Senior Business Analyst, Business Applications

Get to Know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners committed to delivering positive personalised and reliable IT experiences that help Grabbers do their best work.

Get to Know the Role

Reporting to the Engineering Manager Business Applications this role drives the implementation and adoption of approved transformation initiatives across EUC and service operations. It coordinates delivery operational readiness rollout and benefits tracking with Product Engineering QA country and support teams. Product owns requirements and roadmap decisions; this role owns implementation enablement and operational adoption. This is an onsite role.

The Critical Tasks You Will Perform

• Analyse current and target-state processes identify operational friction and define practical implementation actions.
• Translate approved priorities into delivery plans SOPs acceptance criteria readiness checklists and rollout plans.
• Coordinate UAT validation stakeholder sign-off release readiness and post-launch stabilisation.
• Drive country and support-team readiness through communications training change adoption and clear playbooks.
• Track adoption efficiency service impact and realised benefits; maintain documentation and feedback loops including AI-assisted improvements.

Qualifications :

What Essential Skills You Will Need

• 4 years of experience in ITSM processes controls service operations and transformation delivery.
• Good understanding of the SDLC and how business technical testing and support activities progress into production.
• Analyse processes identify friction and develop practical implementation adoption and improvement plans.
• Strong communication and collaboration skills with experience coordinating cross-functional and multi-country stakeholders.
• Experience in UAT release readiness change adoption training documentation post-launch stabilisation data/AI-assisted analysis workflow automation and benefits tracking.

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Full-time