SAP RE-FX ANALYST Support

COMPANY : MISC BERHAD DIVISION : Finance

DEPARTMENT : Information and Communication Technology (ICT)

JOB TITLE : SAP RE-FX ANALYST Support

REPORTS TO : Manager SAP Finance ERP

JOB PURPOSE : Providing Level 1 Level 2 and Level 3 support for SAP Real Estate Management (RE-FX) encompassing incident management system configuration and integration with SAP FI/CO. The role involves in-depth analysis of system behaviour debugging complex issues and ensuring stability and accuracy of RE-FX processes particularly during financial close cycles (MEC). Responsible for supporting cross-functional integration between RE-FX and other SAP modules including: Finance (FI/CO) G/L postings account determination cost/profit center alignment Reporting data consistency for financial and management reporting FSCM (Financial Supply Chain Management) integration with receivables collections and dispute management PRINCIPAL ACCOUNTABILITIES: 1. Delivery & Support Management Provide end-to-end functional support for SAP RE-FX applications ensuring adherence to SLA governance and support procedures Manage and resolve incidents service requests and user inquiries with minimal disruption to business operations Perform root cause analysis (RCA) for recurring issues and implement preventive and long-term solutions Liaise with SAP Principal Support vendors and internal IT teams to resolve complex platform or integration-related issues Support month-end and quarter-end closing (MEC/QEC) processes related to RE-FX including valuation and financial postings Identify and implement system patches compliance updates and data archiving strategies Monitor and recommend system performance improvements to ensure optimal system efficiency Maintain comprehensive documentation for configurations processes incidents and resolutions 2. Application Operations & Stability Ensure system stability performance and reliability across all deliverables including changes enhancements and projects in compliance with governance standards and MISC project guidelines Deliver all support activities enhancements and fixes within agreed SLA timelines ensuring alignment with user and stakeholder expectations Maintain comprehensive and up-to-date documentation for system configurations business processes incidents and resolutions to support knowledge management and audit requirements KEY CHALLENGES: Manage delivery of SAP RE-FX modules within committed timelines ensuring all scope deliverables and quality standards are met while aligning with stakeholder expectations JOB DESCRIPTION Open Balance speed of execution with strict adherence to governance compliance and system stability requirements Provide end-to-end best practice implementation and support for new modules within the MISC landscape ensuring alignment with enterprise architecture and operational standards STAKEHOLDER MANAGEMENT: Internal MISC Group Business Users (MISC GAS OBU MISC Marine ALAM AET and MHB) Business Units (Finance Procurement Corporate Functions) Group ICT / Digital Teams External MISC Partners Auditors Petronas Supplier/Vendors COMPETENCIES EXPERIENCE QUALIFICATIONS: COMPETENCIES: Execution & Delivery Discipline Strong ability to drive timely and high-quality delivery while maintaining control over scope timelines and deliverables Support & Service Delivery Management Proven capability in managing L1L3 support ensuring SLA adherence and maintaining high levels of user satisfaction Problem Solving & Risk Management Skilled in root cause analysis (RCA) proactive issue resolution and mitigating risks to ensure system stability Enterprise Applications & Integration Expertise In-depth knowledge of SAP landscapes with strong understanding of cross-functional integration (e.g. RE-FX FI/CO FSCM reporting) Governance without Bureaucracy Ability to enforce governance compliance and standards while maintaining agility and efficient delivery EXPERIENCE: 35 years of hands-on experience supporting SAP RE-FX (Real Estate Management) within SAP S/4HANA environments including incident management configuration and system enhancements Strong experience in system integration between third-party platforms and ERP with exposure to solutions such as Coupa NSE and Cheeta ensuring seamless data flow interface stability and reconciliation QUALIFICATION: Degree in Information and Communication Technology or equivalent.