Salesforce Developer

Location: Kuala Lumpur Malaysia
Work Mode: Onsite

Employment type: Contract

Oxydata Software Sdn Bhd established since 2012 helping regional enterprises drive digital transformation through Agentic AI Services AI Automation & Integration Data Engineering AI Training and IT Managed Services. We are a lean high-impact team where engineers work directly on cutting-edge AI products serving enterprise clients across Malaysia and the region.

We are seeking an experienced Salesforce Developer to support maintain and enhance business-critical Salesforce CRM applications focused on patient access healthcare professional engagement and patient assistance programmes.

Responsibilities

• Support maintain and enhance custom Salesforce applications using Apex Lightning Web Components and Salesforce platform technologies.
• Manage incident triage investigation and resolution for high-volume patient access case management platforms.
• Analyse recurring and critical incidents perform root cause analysis and implement permanent technical solutions within agreed service-level agreements.
• Design and develop Salesforce enhancements for patient support programmes particularly across Latin America.
• Configure and maintain Salesforce Health Cloud workflows supporting patient access and assistance programmes.
• Develop and maintain Apex classes triggers batch processes scheduled jobs and asynchronous integrations.
• Build and enhance user interfaces using Lightning Web Components.
• Maintain Salesforce integrations with external applications including REST APIs SOAP services middleware -based backend systems.
• Collaborate with business and technical stakeholders to understand requirements and translate them into scalable Salesforce solutions.
• Prepare technical documentation deployment records and support materials for regulated applications.
• Participate in release planning testing deployment and post-production support activities.

Requirements

Must-have:

• Bachelors degree in Computer Science Information Technology Software Engineering or a related discipline.
• 36 years of hands-on Salesforce development experience preferably within a production support application maintenance or AMS environment.
• Strong experience in Salesforce Apex development including Apex classes triggers batch Apex scheduled Apex and queueable/asynchronous processing.
• Strong experience developing custom interfaces using Lightning Web Components.
• Proven experience integrating Salesforce with external systems through REST APIs SOAP APIs middleware backend services.
• Hands-on experience supporting high-volume Salesforce applications and resolving complex production incidents.
• Experience performing root cause analysis and delivering permanent fixes within defined SLAs.
• Practical experience working in a GxP-regulated environment preferably within pharmaceuticals healthcare biotechnology or life sciences.
• Experience configuring and supporting Salesforce Health Cloud for patient support or healthcare-related workflows.
• Good understanding of patient access CRM data models including patients healthcare professionals payers formularies patient cases and treatment/support programmes.
• Strong knowledge of Salesforce security sharing rules profiles permission sets data access and platform governance.
• Good communication and stakeholder management skills.

Nice-to-have:

• Experience supporting patient access patient assistance hub services or market access platforms.
• Previous experience with the PACT platform or willingness to complete PACT-specific training or certification.
• Experience with Salesforce Experience Cloud or Communities particularly portals used by healthcare professionals.
• Knowledge of Latin American patient data and regulatory requirements including Brazils LGPD.
• Salesforce certifications such as Salesforce Platform Developer I Salesforce Platform Developer II or Salesforce Health Cloud Accredited Professional.
• Knowledge of pharmaceutical patient support programme workflows.
• Experience with validated systems change controls audit trails computer system validation and regulated release processes.

Education:

• Bachelors degree in Computer Science Information Technology Software Engineering or a related discipline.

Why Join Us

• Join a dynamic team working at the intersection of technology and healthcare where your expertise will directly impact patient access and support programmes across multiple regions.
• Opportunity to work on innovative Salesforce solutions in a highly regulated environment collaborate with diverse stakeholders and further your professional growth in the life sciences sector.

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