Sales Operations Specialist

The Sales Operations Specialist is responsible for supporting the sales organization through effective day-to-day pre-sales activities. This role acts as a strategic partner to the sales organization by providing pre-sales support to customers improving operational processes and ensuring timely and accurate execution of commercial activities.

The Sales Operations Specialist plays a critical role in improving the effectiveness of the sales organization. By maintaining high-quality pre-sales data delivering accurate pricing information and coordinating stakeholders across functions this role enables informed decision-making operational efficiency and improved customer experience.

• Assist Sales Managers in handling pre-sales activities and sales operations including but not limited to new customer registration credit limit reviews sample requests quotation and pricing management and sales contract administration.
• Identify analyze and recommend solutions for operational and process-related issues.
• Partner with Sales and cross-functional teams (Commercial Operations Quality Supply Chain/Plant Finance and other stakeholders) to ensure alignment and smooth execution of pre-sales processes.
• Resolve routine issues and problems under general supervision while escalating more complex matters to the appropriate stakeholders.
• Support continuous improvement initiatives to enhance commercial operation efficiency and customer experience.

• Perform other duties as assigned.

Minimum Qualifications

• Bachelors degree in Business Administration Marketing Finance Supply Chain or a related field or equivalent experience.
• 2 years of experience in B2B Sales Operations Business Operations Customer Service Sales Support Sales Analytics or a related field.
• Working knowledge of CRM platforms (Salesforce preferred) and ERP systems (SAP JDE Exact Dynamics AX or equivalent).
• Proficiency in Microsoft Excel including Pivot Tables XLOOKUP Power Query and data analysis.
• Strong attention to detail problem-solving skills and ability to manage multiple priorities.

PRIOR BENEFICIAL EXPERIENCES

• Knowledge of B2B sales processes sales operations and commercial support activities.
• Experience in problem identification root-cause analysis and resolution of business process issues.
• Experience in the Food Ingredients Commodities Specialty Chemicals FMCG Ingredients or related B2B industries within a multinational company is highly preferred.