Regional HVAC After Sales Manager

Oversee the establishment and operation of the after-sales service system across 6 Southeast Asian markets (Malaysia Thailand Indonesia Vietnam the Philippines and Singapore). Manage core functions including air-conditioning installation and commissioning repair services paid maintenance service dispatch spare parts warehousing and customer relationship management. Serve as the key liaison between China headquarters and local teams to ensure efficient service delivery and continuous improvement of customer satisfaction.

1. After-Sales Service System Establishment:

Build the local after-sales service system from the ground up; develop and continuously optimize SOPs for installation repair maintenance and complaint handling; ensure effective implementation of headquarters after-sales policies and technical standards at the local level.

2. Team Management & Development:

Lead recruitment training scheduling andperformance management of the local after-sales team; develop local talent andbuilda sustainable leadership the initial team-building phase deepinvolvement in frontline installation repair and customer service is requiredpersonally leading the team to implement service standards and processesuntil the team can operate independently.

3. Service Dispatch & Operations:

Allocate resources and assign service tasks based on customer requirements and technician competencies; monitor response times and customer satisfaction; escalate and resolve major customer complaints and emergency incidents.

4. Spare Parts Warehouse Management:

Plan establish and operate spare parts warehouses; define safety stock levels and manage inventory inbound/outbound processes; coordinate with headquarters supply chain to ensure parts availability while controlling inventory costs.

5. Cross-Department Coordination & Headquarters Liaison:

Serve as the primary liaison between China headquarters and local teams; report regional after-sales operational data on a regular basis; coordinate cross-regional issues involving technical support spare parts and logistics.

6. Customer Relationship Management:

• Education Bachelors degree or above; preferred majors include Engineering Electrical Mechanical Automation or HVAC.
• Work Experience Minimum 2 years of experience in after-sales service engineering services or operations and maintenance management.
• Minimum 3 years of team management experience; candidates with experience managing teams of 15 or cross-border management experience are preferred.
• Candidates with experience in building a service system from scratch are preferred.
• Solid understanding of after-sales service process design and operations management.
• Experience in spare parts inventory management.
• Experience in service dispatch and resource allocation.
• Basic technical acumen to assess and diagnose technical issues; hands-on repair skills not required.

Location: Based at Iskandar Puteri Johor.

Salary range: Up to RM16k